Ringback is what a caller hears after dialing a number and is most often an intermittent tone that some would rather not hear. Why not treat your callers to some music while they wait for the a member of the group to answer? This ringing tone can be changed to any hold music playlist you have on your system. Remember that hold music does not have to be solely music. It can also include audio files with personalized messages for the ring group or your organization.
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1. Click Ring Groups in the left sidebar.
2. Click the ring group that requires music for its ringback.
3. From the General tab > Options section, select Hold Music and and then browse for and choose the desired playlist.
4. Click [SAVE].