A ring group voicemail box cannot be assigned to a line key on a phone, eliminating the ability to visually monitor voicemails (blinking line key). To ensure users are notified, notifications can be setup to send an email each time a voicemail message is received in the ring group voicemail box.

1. Click Ring Groups in the left sidebar.

2. Click the ring group that requires email notifications.

setUpVoicemailNotificationsForARingGroup_1-2

3. From the Voicemail tab > Notification Options section, enable Email Notifications.

4. Enable Attach Voicemail Message (optional).

If enabled, choose the Voicemail Attachment Format.

WAV49

Smaller file size (default, recommended).

WAV

Larger file size, more compatible with mobile devices.

5. Enable Delete Message After Sending (optional).

WARNING: Checking this box will prevent voicemail management from a phone. Deletion is permanent; we cannot retrieve deleted messages.

6. Select the Email Address recipient.

Notifications Sent to Multiple Email Addresses

Email notifications can only be delivered to a single email address. To work around this limitation, have your email client administrator create an email alias (i.e. salesgroup@example.com) that forwards messages to all necessary recipients. Alternatively, create auto-forwarding rules in your email client (or webmail solution) that forwards emails sent from voicemail-noreply@jivecommunications.com to all necessary recipients.

Notifications Sent Via Text (SMS)
Using a specially formatted email address defined by cellphone carriers, voicemail notifications can be sent via text message (SMS).  As of this writing, the formats below may be used (replace “number” with a 10 digit mobile number with no hyphens). This strategy also works in conjunction with the email alias or auto-forwarding rules discussed above.

Alltel number@message.alltel.com
AT&T number@txt.att.net
Cingular number@cingularme.com
Metro PCS number@mymetropcs.com
Nextel number@messaging.nextel.com
Powertel number@ptel.com
Qwest number@qwestmp.com
Sprint number@messaging.sprintpcs.com
Suncom number@tms.suncom.com
T-Mobile number@tmomail.net
U.S. Cellular number@email.uscc.net
Verizon number@vtext.com
Virgin Mobile number@vmobl.com

7. Click [SAVE].

setUpVoicemailNotificationsForARingGroup_3-7

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