Recording your phone calls can be useful for training, legal, or historical purposes. You can enable this feature to record all incoming and/or outgoing calls on an individual ring group. In addition, call recording can be enabled for your entire system or on individual phone numbers, lines, call queues, or conference bridges.

Call Recording Laws

It is your responsibility to understand call recording laws for your area. See Call Recording Privacy Policy and Notices for more information.

Setup Required

Before you can enable call recording, your remote storage must be setup.

1. Click Ring Groups in the left sidebar.

2. Click the ring group that needs to record calls.


3. From the Recording tab > Call Recording section, enable incoming calls to be recorded.

4. Click [SAVE].

Note: If call recording is enabled in multiple locations (line, ring group, phone number, or system-wide), only one copy of the call will be recorded.


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