Sometimes a phone in a ring group is setup to forward its calls, causing calls to the ring group to be immediately answered. As a result, other phones in the ring group are prevented from answering the call. These steps allow for these devices to be ignored.
Note: Direct calls to members of the ring group will still be forwarded. Only direct calls to the ring group will ignore call forwarding.
1. Click Ring Groups in the left sidebar.
2. Click the ring group that needs to ignore device forwarding enabled.
3. From the General tab > Options section, enable Ignore Forwarded Devices.
4. Click [SAVE].