Ring groups ring up to 50 (reduced to 19 if Confirm Pickup is enabled) lines and/or phone numbers simultaneously until someone picks up or the call times out. Ring groups can be used in dial plans and with the intercom feature to meet specific organizational needs.

Ring Group Settings

To access the settings for a ring group, click Ring Groups in the left sidebar and then click the ring group you would like to set up.

General Tab



Extension Number

Three to six digit number that identifies the ring group and makes it dialable.


Name by which the ring group is identified.

Omit from Directory

Removes the ring group from all dial by name directories.

Note: This setting only omits the extension from your dial by name directories. It does not omit the extension from directories found in the end user portal, Jive Mobile, etc. or prevent the extension from being dialed from an auto attendant (allow extension dialing).

Omit from Auto Attendant Extension Dialing

Removes the ring group from auto attendant extension dialing.

Note: This setting only omits the extension from being dialed within an auto attendant. It does not omit the extension from directories found in the end user portal, Jive Mobile, etc. or prevent the extension from being searched within a dial by name directory.


Ring Timeout

The time in seconds that the ring group should ring before going to voicemail. This is overridden by any simple dial nodes that reference the ring group in the dial plan editor.


Controls how forwarded devices are handled. Sometimes a phone in a ring group is setup to forward its calls, causing calls to the ring group to be immediately answered. As a result, other phones in the ring group are prevented from answering the call. This option allows for these devices to be ignored.

Note: Direct calls to members of the ring group will still be forwarded. Only direct calls to the ring group will ignore call forwarding.

Confirm Pickup

If enabled, the system provides the option to dial 1 to accept an incoming call or 2 to send it to voicemail.

The primary benefit of this feature is when a cell phone is in the ring group. When a cell phone is turned off or out of range, calls usually go straight to the cell phone voicemail box. Without confirm pickup, the cell phone voicemail would prematurely end the call. Enabling confirm pickup allows the call to continue to ring the group.

A secondary benefit is when you have a personal phone number in the ring group. Having confirm pickup enabled lets the user know the call is business related, and they can then answer the call appropriately.

Note: Enabling this setting reduces the number of supported ring group members to 19.


Determines what a caller hears while waiting for their call to be answered. Ringing is selected as the default, but a Hold Music Playlist can also be selected.

Intercept Incoming Faxes

Enables the ring group to receive virtual faxes to a specified email address.

Note: To receive faxes, a phone number must be directed to the ring group.

Send Faxes to
Sends virtual faxes to the designated email address.

Members Tab




Lists the current lines in a ring group. Click on the line name to go to its settings.

External Numbers

Lists the external numbers in a ring group.

Note: The caller ID will be blocked if Block Caller ID is enabled on the phone number used to dial the external number.

Voicemail Tab

General Options

Time Zone

Defines the time zone for voicemail time stamps (default is PBX Default).

Message Review

Allows the caller listen to their message and optionally re-record.

Note: Enabling this setting does not automatically prompt callers to press # after recording their voicemail. Users will need to include these instructions in their voicemail greeting.

Escape to Operator

Allows a caller to press 0 (zero) to be transferred to a specified extension, rather than leaving a message.

Note: Enabling this setting does not automatically prompt callers to press 0 (zero) to escape to another extension. Users will need to include these instructions in their voicemail greeting.

Message Retrieval Options

Say Message Timestamp

System says the time the message was left before playing the message.

Say Caller ID

System says the caller’s phone number before playing the message.

Say Message Duration If Longer Than

System says the duration of the message if it is longer than the specified threshold.

Alternate Mailbox

Redirects callers to an alternate shared mailbox on the system and disables the ring group’s voicemail box.

Notification Options

Email Notifications

Enables email notifications when a voicemail is received.

Attach Voicemail Message

Attaches voicemail audio file to email notifications.

Delete Message After Sending

Deletes voicemail from Jive’s system after sending an email notification.

WARNING: Checking this box will prevent voicemail management from your phone or the portal. Deletion is permanent; we cannot retrieve deleted messages.

Voicemail Attachment Format

Defines audio file format for voicemail attachments.

Smaller file size (default, recommended).

Larger file size, more compatible with mobile devices.

Email Address

Defines recipient of email notifications. 

Note: Email notifications can only be delivered to a single email address.

Use assigned user’s email
Sends voicemail notifications to the address on Jive’s system.

Use another address
Sends voicemail notifications to an alternate address.

Tip: Using a specially formatted email address defined by cellphone carriers, email notifications can be sent via text message (SMS).

Outgoing Message Options

Busy Message

This alternate greeting can be recorded for system admins to use in a dial plan.

Unavailable Message

This is the default and most common greeting used for a voicemail box.

Temporary Message

When recorded, this message overrides any other voicemail greetings. In order to remove a temporary message it must be deleted.


  • Click play_blackicon to play uploaded file. 
  • Click trash_admin to delete uploaded file (this does not delete a recorded name).
  • Click upload_file to upload a .wav or .mp3 file. Select a Normalization Level to ensure consistent volume levels.
    Supported File Types
    File sizes should not exceed 150 MB.

    • .wav
    • .ulaw
    • .g722
    • .mp3
  • Click to record a new sound clip.

Voicemail Access Tab


Voicemail Box Password

Note: These settings are different if the PBX permissions are set to use ACLs for voicemail (very uncommon).


Click and enter a new password of at least four digits to access the ring group’s voicemail.

Recording Tab


Call Recording

Call Recording Laws

It is your responsibility to understand call recording laws for your area. See Call Recording Privacy Policy and Notices for more information.

Setup Required

Before you can enable call recording, your remote storage must be setup.

Call Recording

Record Incoming Calls

Enables recording of all incoming calls to this ring group. Recorded calls will be saved to your remote storage.

Note: If call recording is enabled in multiple locations (line, ring group, phone number, or system-wide), only one copy of the call will be recorded.

Usage Tab


Lists all devices and call flows using the ring group. Click on an item name to go to its settings.