Users that need to analyze call performance are given reporting permissions. This allows them to access system call reports and the Real Time and History pages in Jive Contact Center. Data provided by these reports can help leaders improve operations and make better strategic decisions.
In order to manage reporting permissions, you must have super admin permissions given to you by a super admin.
1. Click Permissions in the left sidebar.
2. From the General tab > General Permissions section, browse for and select the user or user group that requires reporting permissions added/removed (Who).
3. Check/Uncheck View reports (Permissions).
4. Click [SAVE].
Tip: To remove a user or user group from the Who section, hover over the user or user group you would like to remove and then click the trash icon. Click [SAVE] when you are done.