If your organization does high volume faxing and leans heavily on faxes to operate, you probably have a physical fax machine you’re still using. To avoid losing incoming faxes, you may want to disable the fax-to-email (receive virtual faxes) feature on your system.
In order to disable your system from receiving virtual faxes, you must have super admin permissions given to you by a super admin.
1. Click Permissions in the left sidebar.
2. From the VM/Fax tab > Receiving Faxes to Email section, disable Allow Fax-to-Email.
3. Click [SAVE].