Permissions allow super admins to grant access to various phone functionalities and portal features to individual users or user groups. Permissions are highly customizable to meet every user’s needs. To take full advantage of permission settings, be sure to understand user groups. By creating custom user groups, you can assign permissions to all users in a group at once.

Permissions Required

In order to edit permissions on the system, you must have super admin permissions given to you by a super admin.

Permission Settings

To access the settings for permissions, click Permissions in the left sidebar.

General Tab

permissionsOverview_GeneralTab

General Permissions

Users and user groups (including Administrators) listed here have access to specific features in the system. For example, you could have a user that can view invoices, but cannot configure the system. This gives you more flexibility when applying permissions to different users in the system. Below lists the different permissions that can be given:

Super Administrator

Users have access to modify all aspects of your system, including Jive Contact Center.

Configure PBX

Users have access to modify all aspects of your system except Permissions.

View Reports

Users have access to system call reports and the Real Time and History pages in Jive Contact Center.

View Invoices

Users have access to view billing invoices for the account.

View and Pay Invoices

Users have access to view and pay billing invoices for the account.

Account Security

Phone Number Transfer PIN

Four to eight digit pin used to protect your phone numbers from being transferred without your authorization.

Dialing Tab

Dialing Permissions

Users and user groups listed here are given permissions to make specific types of outbound calls from their phone. Below lists the different permissions that can be given:

Internal

Users can dial internal extensions.

Local

Users can dial local numbers inside the area code defined on their line.

Domestic long distance

Users can dial long distance numbers (including toll free numbers) outside the area code defined on their line.

Jive allows unlimited calls (without fees) to the 48 contiguous US states, Puerto Rico, and many locations within Canada. Calls to Alaska, Hawaii, and some areas in Canada are billed at a low rate that is generally less than $0.03/min.

Domestic Mobile

Users can dial mobile numbers. This allows user permission control in countries where it is more expensive to call mobile phones.

International

Users can dial international numbers outside the region defined on their line; including US Territories and Foreign States.

See Jive’s international rates.

Toll numbers

Users can dial numbers that assess per-minute charges (e.g. 1-900 numbers).

Malicious area codes

Users can dial international numbers that are numbered under NANPA (i.e. they are 10 digit dialable). These have extremely high per-minute rates, and are often involved in scams.

By default, two user groups are included with dialing permissions that can be changed as needed:

Everyone

Users have Internal, Local, and Domestic long distance dialing permissions. All users are automatically added to this group. This user group cannot be deleted.

International Dialers

Users have international dialing permissions.

Network Tab

permissionsOverview_NetworkTab

Automatic Network Authorization

Automatically Authorize Network With Provisioning

Automatically adds a device’s network to the network list with registration privileges when it requests provisioning via HTTP. Devices that provision over TFTP are NOT automatically added at this time (i.e. the Cisco 7940 and 7960, and certain Cyberdata equipment).

Expire authorization after days

Sets the default expiration for automatically authorized networks. An expiration of 0 (zero) days will set the authorization to never expire.

Allow Non-Admins to Authorize Own Network

Allows users to navigate to https://‹domain›.onjive.com/addNetwork—where ‹domain› is replaced with your unique domain (found in parentheses at the top of the admin dashboard)—to authorize the network currently being used. The network is then granted registration and provisioning privileges.

Expire authorization after days

Sets the default expiration for non-admin authorized networks. An expiration of 0 (zero) days will set the authorization to never expire.

Prompts Tab

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Prompt Recording Permissions

Users and user groups listed here can record sound clips and other users’ directory names on the system. Click on the user or user group name to go to its settings.

Monitoring Tab

permissionsOverview_MonitoringTabMonitoring Permissions

Call monitoring is also known as eavesdropping.

Simple Monitoring Permissions

Users can monitor all lines on the system (full monitoring access).

ACL Monitoring Permissions

Access Control List – Users can only monitor specific lines on the system (limited monitoring access).

Monitors

Users and user groups listed here can monitor calls on the system. Click on the user or user group name to go to its settings.

Can Monitor

Users and user groups listed here can be monitored by the selected user or user group (ACL monitoring permission only). Click on the user or user group name to go to its settings.

VM/Fax Tab

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Voicemail Box Access Control

Use ACLs

Voicemail access is controlled by administrators from the Voicemail tab for each line, ring group, and shared voicemail box on the system. Only users listed within Permitted Users/Groups will be granted access to the voicemail box controls.

Use Voicemail Box Passwords

The default and most common (approximately 95% of Jive customers) voicemail access method where passwords are set to each individual mailbox. If multiple people need to access a voicemail box, the password must be communicated to each user.

Receiving Faxes to Email

Allow Fax-to-Email

Users with a direct phone number can receive incoming faxes to their email.