How Multicast Paging Works

Multicast paging is an intercom system that provides unidirectional, one-to-many communication inside your local area network (WAN is not supported)—like the one you remember from school where announcements were heard over the loud speakers. From the admin portal you can manage the the paging devices and speakers that drive this functionality. If not properly setup, your pages will not be delivered as intended. For this reason, it is important to understand how it works before you begin.

paging

Diagram Key
Icon Term Description
Paging Realm Group of zones inside a single local area network (LAN).
Zone Group of subscribing devices.
Paging Profile Defines which zones a device can send (transmit) and/or receive (subscribe) pages.
Transmit Device Device that sends pages.
Subscribe Device Device that receives pages, sometimes a speaker (IP Amplifier).

Set Up Multicast Paging

Device Requirements

Because each manufacturer sets up multicast paging differently (see Device Information below), we recommend using paging devices from the same manufacturer.

Create a New Paging Realm

1. Click Paging Realms in the left sidebar.

2. Click [ADD REALM].

3. Enter a Name for the paging realm.

4. Click the checkmark icon.

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5. Click the new paging realm to edit its settings.

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6. From the General tab > Zones section, enter a Name for each necessary zone (the IP Address:Port is automatically generated).

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7. If using Polycom devices, click the Polycom tab to set up additional settings.

8. Click [SAVE].

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Create a New Paging Profile

1. Click Paging Profiles in the left sidebar.

2. Click [ADD PROFILE].

3. Enter a Name for the paging profile.

4. Browse for and select the desired paging Realm.

5. Click the checkmark icon.

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6. Click the new paging profile to edit its settings.

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7. From the General tab > Zone Membership section, check SUBSCRIBE and/or TRANSMIT for each necessary zone.  Devices assigned to the paging profile will receive or send pages accordingly.

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8. If using Polycom devices, click the Polycom tab to set up additional settings.

9. Click [SAVE].

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Assign a Paging Profile to a Device

1. Click Devices in the left sidebar.

2. Click the device that needs a paging profile.

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3. From the Device Settings tab > General Settings section, browse for and select a Paging profile.

4. Click [SAVE].

Note: You must power cycle the device to apply any changes made to its settings.

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Repeat these steps for every device that requires a paging profile.

Device Information

Polycom

Once a paging profile has been assigned to a Polycom device, complete the following steps to transmit a page:

  1. Press the Paging softkey (displays within the idle screen).
  2. Select the number of the desired zones (Paging Group).
  3. Press the Page softkey (displays in the bottom right of the screen).
  4. Press the End Call softkey or simply hang up the phone to end the page.

Limitations

  • Polycom devices are only able to send and receive pages to Polycom and Yealink devices.

Cisco

Once a paging profile has been assigned to a Cisco device, complete the following steps to transmit a page:

  1. Dial *96 + [two-digit paging zone number] (e.g. to page zone 01, dial *9601).
  2. Hang up the phone to end the page.

Limitations

  • Can only subscribe to two zones.
  • Can only transmit to five zones.
  • Cisco devices are only able to send and receive pages to other Cisco devices.

Snom

Before paging on Snom devices, you first must set the appropriate subscribe/transmit permissions in the paging profile and assign the correct paging profile to a given device.

To transmit a page, paging zones must be assigned to a function key using the phone’s Web GUI. Click here for instructions to complete this process.

Limitations

  • Can only subscribe to 10 zones.
  • Can only transmit to 10 zones (subject to available function keys).
  • Snom devices are only able to send and receive pages to other Snom devices.

Aastra

Before paging on Aastra devices, you first must set the appropriate subscribe/transmit permissions in the paging profile and assign the correct paging profile to a given device.

To transmit a page, paging zones must be assigned to a function key using the phone’s Web GUI. Click here for instructions to complete this process (see section 5-110).

Limitations

  • Can only subscribe to five zones.
  • Can transmit to as many zones as you have available function keys.

Cyberdata

Before paging on Cyberdata devices, you first must set the appropriate subscribe/transmit permissions in the paging profile and assign the correct paging profile to a given device.

To transmit a page, paging zones must be assigned to a function key using the phone’s Web GUI. Click here for instructions to complete this process (see page 33).

Limitations

  • Can only subscribe to 10 zones.
  • Cannot transmit.

Panasonic

Once a paging profile has been assigned to a Panasonic device, complete the following steps to transmit a page:

  1. Press the Paging softkey (displays within the idle screen).
  2. Select the number of the desired zones (Paging Group).
  3. Press the Page softkey (displays in the bottom right of the screen).
  4. Press the End Call softkey or simply hang up the phone to end the page.

Note: Depending on your model, you may need to navigate to the device web UI and enable (yes) Send Paging under Multicast Paging.

Limitations

  • Can only subscribe to 10 zones.
  • The Panasonic KX-UT670 is not supported.

Yealink

To set up multicast paging on a Yealink device:

  1. From the admin portal, go to the device and assign a paging profile.
  2. Exit the device setup.
  3. Re-enter the device setup.
  4. Go to the Button Configuration tab and assign Multicast to the desired button.

Limitations

  • Can only subscribe to 10 zones.
  • Yealink devices are only able to send and receive pages to Yealink and Polycom devices.

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