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IMPORTANT: At Jive we take your privacy and security seriously. All payments are secured with 256-bit encryption and our team logs all billing activity on your account. If there is ever suspicious activity, these logs can be requested from our Billing Department to verify all access, payments, and changes were authorized.

Online Billing and Payments is an electronic payment service that allows specific users to view and pay (including automatic payments) their Jive invoice online.  This tool is easy-to-use, fast, convenient, and provides a central location for your invoice history. We will continue to add new features to improve your billing experience.

If you would like to mail payment, please send your check to:

Jive Communications
Dept. CH 19606
Palatine, IL 60055-9606

For payment and billing questions call:

866-768-5429
Monday – Friday, 8:00am-6:00pm MST
Email: billing@jive.com

Permissions Required

In order to access and pay invoices online, you must have one of the following permissions given to you by a system admin.

  • View Invoices = Users can view invoices only.
  • View and Pay Invoices = Users can view and pay for invoices (including payment methods and automatic payments).

Users with payment permissions should be restricted to one or two individuals as members can modify all billing aspects of the account and can potentially disrupt payments. If changes need to be made to those with these permissions, please contact your system admin.

Get Started

1. Go to my.jive.com/billing.

Browser Support

  • Last 2 versions of Google Chrome (recommended)
  • Last 2 versions of Mozilla Firefox
  • Current version Safari
  • Last 2 versions of Microsoft Edge

2. Enter your Email Address (JiveID) and Password.

3. Click [LOGIN].

Notes:

  • Alternatively, you can access Online Billing & Payments from the admin portal menu options.
  • If you have access to multiple PBXs, you will be prompted to choose the PBX for which you would like to view or pay invoices.

Tip: Click [Sign in with Google] or [Sign in with Microsoft] to log in with single sign-on (SSO). For this to work, your JiveID must match your Google or Office 365 email address respectively.

Basic Navigation

Menu

Click  to view options.

To Admin Portal
Goes to the admin portal.

Logout
Logs out of online billing & payments.

Tabs

Toggles between payment methods and billing history.

Billing History

To access billing history, click the Billing History tab.

Invoices are pulled from Jive’s system every 15 minutes after accessing the billing history. Any updates made to your invoices can take up to 15 minutes to appear.

Current Balance

Displays the current amount that is due on the account.

Total Balance

Total dollar amount due on your account.

[PAY TOTAL]

Click to pay the total amount due (a receipt is emailed to the specified address) using the default payment method. If you have not added a payment method, click [ADD PAYMENT METHOD].

Notes:

  • If your services have been shut off due to late payments, they will be turned on automatically once your overdue balance equals $0.00.
  • Payments that were declined can be resubmitted after one hour.

Invoice History

Invoice ID

ID used to identify the invoice.

Date Issued

Date the invoice was distributed.

Status

Displays whether or not the invoice is paid or unpaid.

Amount

Amount due, paid, or credited on the account.

Due Date

Date your payment must be received by Jive. Payments received after this date are subject to late fees.

[VIEW DETAILS]

Click to view additional details for the corresponding billing transaction.

Pages

Navigates between older invoices.

Billing Details

To access billing details, click [VIEW DETAILS].

Bread Crumbs

Displays the name of the invoice you are currently viewing and allows you to navigate back to Billing History.

Invoice ID

ID used to identify the billing transaction.

Date Issued

Date the billing transaction occurred.

Invoice Summary

Summary of all billable devices and services, credits, and discounts for the invoice.

Date Due

Date your payment must be received by Jive. Payments received after this date are subject to late fees.

[PAY NOW]

Click to pay the invoice (a receipt is emailed to the specified address) using the default payment method. If you have not added a payment method, click [ADD PAYMENT METHOD].

Notes:

  • If your services have been shut off due to late payments, they will be turned on automatically once your overdue balance equals $0.00.
  • Payments that were declined can be resubmitted after one hour.

Pay Full Balance
Pays the full amount due on the invoice.

Pay Partial Balance
Pays a partial amount of what is due on the invoice.

Payment method
Credit card or ACH that will be used for the one-time payment.

Autopay
Applies any negative balance on the account to all overdue invoices. When enabled, the payment method above will be charged automatically on the 10th of each month.

Payment receipt
Sends invoice receipts to the specified email address.

Payment Methods

To access payment methods and automatic payment settings, click the Payment Methods tab.

Add New Payment Method

Credit/Debit Card

Adds a new credit/debit card to your wallet to be stored as a future payment method.

ACH

Adds a new bank account (ACH transactions) to be stored as a future payment method.

Payment Settings

Payment Options

Displays all stored credit cards, debit cards, and/or bank accounts.

Note: Click the trash can icon to remove stored payment method.

Default Payment Method
Click a card or account to assign it as the default payment method (highlighted in blue). Default payment methods are used for auto pay and for one-time payments.

Autopay

Enables automatic payment of invoices. The default payment method highlighted in blue will be charged automatically on the 10th of each month (a receipt is emailed).

Payment receipt

Sends invoice receipts to the specified email address.

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