Some organizations may want their devices (physical phones and softphones) to function only within specific networks. This is often the case with school districts that don’t want devices to be used off-campus, or with enterprises that have higher security requirements.

Step 1: Disable Automatic Network Authorization

1. Click Permissions in the left sidebar.

2. From the Network tab > Automatic Network Authorization section, disable:

  • Automatically Authorize Network With Provisioning
  • Allow Non-Admins to Authorize Own Network

3. Click [SAVE].


Step 2: Authorize Approved Networks

1. Click Network Access in the left sidebar.


3. Enter the Network IP address.

Tip: To add aIP address range, format the network to include the subnet mask. For example, where /24 is the subnet mask.

4. Select the type of Access the network has.


Device Registration
Allows calls to be made and received using this network.


Device Provisioning
Allows devices to provision using this network (i.e. access configuration files from Jive’s servers, etc).


Media Release
When both endpoints in a call are on networks that have the MEDIA permissions, the Media (RTP) will connect directly, without routing through Jive Cloud.


Portal Administration
Allows system admins to make changes to the system using this network. If is enabled, administrators can access the system from any network.

5. Enter an Expiration date for the network (optional).

6. Enter a Comment to help identify the network (optional).

7. Click the checkmark icon.

Repeat steps 1-7 for each additional network.


Step 3: Deauthorize Unapproved Networks

1. Click Network Access in the left sidebar.

2. Click the edit icon next to the network.


3. Disable all access permissions.

Tip: Leave ADMIN enabled if you would like to allow admins to access the admin portal from any network.


4. Click the trash icon for the network you would like to deauthorize.

5. Click [DELETE] to confirm this action.


Repeat steps 4-5 for each network that is unauthorized.

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