If you don’t change anything, a line will play the hold music assigned to your system. However, what a caller hears while they wait on hold is a great way to customize a line. Remember that hold music does not have to be solely music. It can also include audio files with personalized messages for the line or your organization.
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1. Click Lines in the left sidebar.
2. Click the line that requires different hold music than the PBX default.
3. From the General tab > Inbound Call Options section, under Hold Music select Use, and then browse for and choose the desired playlist.
4. Click [SAVE].