Watch Video

Need some tunes for the holidays or just looking to mix things up? Hold music playlists are never set in stone. You can hop in at any time to add, remove, reorder, or shuffle your tracks. Keep your callers on their toes and let them enjoy different music while they wait.

Copyright Laws

It is your responsibility to ensure compliance with Federal and State Digital Rights Management Laws when uploading copyrighted files. Please see for more information.

To edit a playlist, click Hold Music in the left sidebar and then click the playlist that requires changes.

Add Music to a Playlist

1. Click either Built-in Music or Uploaded Music and browse for the desired music file.

2. Drag and drop the music file to the playlist.

Note: Exit preview mode before dragging a music file.


Remove Music from a Playlist

1. Click ( X ) for the music file you would like to remove.


Reorder Music in a Playlist

1. Drag and drop music files in the desired order.

Note: Exit preview mode before dragging a music file.


Shuffle a Playlist

1. Click .


Rename a Playlist

1. Click the edit icon for the playlist you would like to rename.


2. Enter a new Name for the playlist.

3. Click the checkmark icon.


Was this help page useful? Send feedback.

Was this help page useful?

This form is to provide feedback on our help pages. if you need assistance, let's talk—we'd love to hear from you.