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Your callers will get sick of a hold music playlist that has been playing for too long—kind of like how the radio plays a song until you hate it. Don’t torture your callers and be sure to retire any playlists that are past their prime. Before a hold music playlist is deleted, you will be notified of any resources that are still using it.

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1. Click Hold Music in the left sidebar.

2. Click the trash icon for the playlist you would like to delete.


3. Click [DELETE] to confirm this action.


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