Your callers will get sick of a hold music playlist that has been playing for too long—kind of like how the radio plays a song until you hate it. Don’t torture your callers and be sure to retire any playlists that are past their prime. Before a hold music playlist is deleted, you will be notified of any resources that are still using it.
It is your responsibility to ensure compliance with Federal and State Digital Rights Management Laws when uploading copyrighted files. Please see www.copyright.gov for more information.
1. Click Hold Music in the left sidebar.
2. Click the trash icon for the playlist you would like to delete.
3. Click [DELETE] to confirm this action.