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We’ve all been there before—listening to the same song repeatedly while waiting on hold and then find ourselves humming that song the rest of the day. Give your callers some variety and create multiple playlist with different tracks to mix it up. These playlists can then be used to customize individual phone numbers, lines (including ringback), call queues, and ring groups.

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1. Click Hold Music in the left sidebar.

2. Click ( + ).

3. Enter a Name for the playlist.

4. Click the checkmark icon.

createAHoldMusicPlaylist_1-4

5. Click the new playlist to edit its tracks.

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