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Creating a new extension is a great way to customize your phone system with Jive—especially when there are no limitations to how many you can have. Easily set up any extension to act as a line, ring group, conference bridge, call queue, dial plan, shared voicemail box, or virtual fax machine to meet your communication needs.

1. Click Extensions Overview in the left sidebar.

2. Click [ADD].

3. The next available number will automatically populate the Extension; change this number as needed (optional).

4. Enter a Name for the extension.

5. Select the Extension Type.

6. Click the checkmark icon.


7. Click the new extension to edit its settings.

Now what? Once you’ve created an extension, you can either direct a phone number to it, use it as an option in a dial plan, have internal and external callers dial it directly, or all of the above.

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