Extension mapping reroutes an extension or a range of extensions to another extension. This is primarily used to transition a third party phone system to Jive or to integrate your remote workers with a traditional phone system. Another cool tip—use extension mapping to allow a caller to dial 0 (zero) to reach an operator (i.e. an extension of your choice).

1. Click System Settings in the left sidebar.

2. From the Extension Mapping tab, click [ADD EXTENSION MAPPING].

3. Enter an extension or range of extensions for the Pattern. Use X for extension ranges:.

  • 1XXX for extensions 1000-1999
  • 12XX for extensions 1200-1299
  • 123X for extensions 1230-1239

Note: Only unassigned extensions will follow these mapping rules.

4. Select the Extension (this is the destination for the rerouted extensions).

5. Click the checkmark icon.

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