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Typically, a MAC address is added to a device profile when a new user is created with the wizard. However, there may be scenarios when the MAC address is added to the device later. For example, a standalone device was created or hardware information was included as part of a bulk upload, etc.

1. Click Devices in the left sidebar.

2. Click the device that needs a MAC address added.

3. From the Hardware tab > Device section, verify Allow the phone to retrieve its configuration is enabled.

4.  Select the desired Hardware (the hardware profile must be created first).

5. Click [SAVE].

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