Typically, a MAC address is added to a device profile when a new user is created with the wizard. However, there may be scenarios when the MAC address is added to the device later. For example, a standalone device was created or hardware information was included as part of a bulk upload, etc.
1. Click Devices in the left sidebar.
2. Click the device that needs a MAC address added.
3. From the Hardware tab > Device section, verify Allow the phone to retrieve its configuration is enabled.
4. Select the desired Hardware (the hardware profile must be created first).
5. Click [SAVE].