Watch Video

The devices on your system—like all of your phones—are a key component to communicating in your organization. The more people you have, the more devices you’ll need. However, all of this can be easily managed from the portal; including customized device settings, assigned hardware, and button configuration.

Device Settings

To access the settings for a device, click Devices in the left sidebar and then select the device you would like to set up.

Tip: Click the resync icon to remotely resync a device and apply any changes.

  • Avoid clicking the resync icon multiple times, as each resync request is queued (i.e. clicking the resync icon three times may reboot the phone three times).
  • The [RESYNC ALL] button is disabled for systems with more than 50 devices.

Status Icons

Color Key

Green: Device is online and ready to make/receive calls.

Gray: Device is offline and cannot make/receive calls.

Orange: Device state is unknown, or multiple lines are assigned to the device and only one is online.

Dot

Jive Secure (call encryption) is not enabled. Calls are not encrypted.

Lock

Jive Secure (call encryption) is enabled. Calls are encrypted.

Low Usage Devices

Device is billed at a discount due to low usage. Low usage devices must be approved by Jive; contact Customer Support to submit a request.

Device Settings Tab

General Settings

Assigned User

Defines the user assigned to the device.

GO TO USER PROFILE

Opens the assigned user’s user profile.

Name

Name by which the device is identified. This does not affect the caller ID.

Display Name

Defines the name displayed on the device. This does not affect the caller ID. The way in which the name displays on the device depends on your phone model.

Time Zone

Defines the time zone displayed on the device (default is PBX Default).

Corporate Directory

Defines which corporate directory is used on the device. The PBX’s default directory is most commonly used.

Secure Calling

This feature is supported on Cisco MPP, Polycom, and Yealink only.

Enables Jive Secure (call encryption).

Resync Device

Resyncs the device and applies any changes saved within the device profile.

Avoid clicking the resync icon multiple times, as each resync request is queued (i.e. clicking the resync icon three times may reboot the phone three times).

Paging Profile

Defines the paging profile used by the device (multicast paging).

Outbound Proxy

Defines the outbound proxy used by the device for sending messages to Jive servers. This can be set to the PBX’s default outbound proxy or customized to any other outbound proxy configured on the system.

Note: Outbound proxy is typically configured by Jive to accommodate certain network setups and is not commonly required.

Registration Proxy

The default registration proxy with which devices configure.

This setting will be discontinued in the near future.

JBC

Defines the Jive Business Continuity (JBC) setup used on the device (default is PBX Default). Outbound Proxy and Registration Proxy are disabled while using JBC.

Note: JBC must be setup and installed by Jive before it can be used on your system.

Polycom Acoustic Fence

Enables noise cancellation on Polycom VVX series phones that automatically filters background noise for your callers—making it easier for them to hear you. This is a one-way feature, only the audio your callers hear is affected; what you hear from them will remain unchanged.

Firmware version 5.4.4 or higher is required.

Polycom Acoustic Fence Threshold

Determines the amount of background noise that is filtered when using the Polycom Acoustic Fence.  Enter a value between 1 (low noise situations) and 10 (high noise situations).

Site

Assigns a site to a phone. This is used to organize phones on your contact directory by location, office, department, etc.

BIlling Group

Sorts billable devices (and phone numbers) by billing group on your monthly Jive invoice for internal accounting and reporting purposes.

Multicast Mega Volume

Increases the device volume for received multicast pages. Useful in large rooms or noisy environments.

Supported devices:

  • Yealink T19P E2
  • Yealink T21P E2
  • Yealink T23G/P
  • Yealink T40G
  • Yealink T41G
  • Yealink T42G
  • Yealink T46G
  • Yealink T48G
  • Yealink T49G

Hardware Tab

Device

Allow the phone to retrieve its configuration

Gives the device access to provisioning data (rarely disabled).

Note: Disable this setting to prevent Jive’s provisioning servers from clearing any manual changes made directly on the device.

Hardware

Provisions the phone to the selected hardware profile.

Enable Hot Desking

This feature is supported on Cisco MPP, Polycom, and Yealink only.

Enables hot desking on the device.

Phone Type

Make and model of the device. This will be automatically set upon provisioning and is therefore optional for all phones except the Cisco 79XX series and Cyberdata paging devices.

MAC Address

Physical MAC address of the device (a 12 digit string that is unique to each VoIP phone). This is typically found on the back of the device.

Location

Identifies the location of the device (for reference purposes only).

Last Provisioned Time

Timestamp of the last time the device requested its provisioning file from the server. This does not apply to devices that provision over TFTP, i.e. Cisco 79XX, Cyberdata.

Last Provisioned From

Public IP address from which the device last provisioned.This does not apply to devices that provision over TFTP, i.e. Cisco 79XX, Cyberdata.

Reset Secure Provisioning

This feature is supported on Aastra, Cisco SPA, Cisco 68xx / 78xx / 88xx, Polycom, VTech, and Yealink only.
Allows a device to reconnect to Jive after a factory reset.

Custom Settings

Displays if custom settings have been configured on the device.

Tip: To clear custom settings, click .

Button Configuration Tab

To ensure all compatible button configurations are available, verify a hardware profile has been assigned to the device.

Button Configuration

Allow this device to monitor the presence of other devices

Enables the device to monitor the presence/status of other lines on the system.

Fill directory automatically

Automatically populates the device’s directory with all the lines on the system. Only Polycom phones support this feature.

Use Jive's Button Configuration

Displays options for Presence Monitoring. Polycom VVX only.

Enable Remote Directory

Enables Remote Directory and automatically fills it with all of the lines on the system.

Note: Not all devices support this feature.

Allow user to change all Speed Dial buttons in the End User Portal

Allows the user to edit all their speed dial button(s) from the portal.

Aastra
Cisco/Linksys SPA xx2 (ATA) series
Linksys PAP2
Linksys PAP2T
Linksys RTP 300
Linksys SPA 10xx (ATA)
Linksys SPA x102 (ATA) series
Linksys SPA 8000 (ATA)
Cisco/Linksys SPA-3xx, 5xxG, 9xx Series
Cisco-79xx Series (not including models 7912, 7940, 7960)
*The 7915 sidecar is only compatible with the 7962, 7965, and 7975 models
Cisco 9971
Grandstream GXP/GXV series
Panasonic KX-HDV series
Panasonic KX-UTG series
Polycom-VVX series
VTech VSP series
Yealink-T1x T2x and T4x series

You can select from the following options:

Line

Adds a line extension to the button. Supported on all devices.

Note: Duplicated line assignments (not unique) are only supported on the Polycom VVX series. The button labels on multiple appearances for the same line will display as “Label 1”, “Label 2”, etc.—these labels cannot be changed.

Line (No Ring)

Adds an extension to the button, but set to a silent ringtone.

Supported devices:

  • Cisco 79XX
  • Cisco/Linksys SPA
  • Panasonic UTG
  • Polycom VVX series
Speed Dial

Adds an extension to the button for speed dial.

Supported devices:

  • Aastra (limited models)
  • Yealink
  • Cisco 79XX
  • Cisco/Linksys SPA (+Sidecar)
  • Grandstream
  • Panasonic UTG
  • Polycom VVX series
  • VTech
Call Park

Adds a call parking spot to the button for speed dial.

Speed Dial w/Presence

Adds an extension to the button for speed dial and provides presence monitoring to the Busy Lamp Field (BLF).

Supported devices:

  • Yealink
  • Cisco 79XX
  • Cisco/Linksys SPA (+Sidecar)
  • Grandstream
  • Panasonic UTG
  • VTech
Speed Dial w/Presence (Buddy Watch)

Adds an extension to the button for speed dial and provides presence monitoring to Buddy Lists. Click [Buddy Watch] to update all devices to buddy watch mode.

Supported devices:

  • Polycom VVX series – (Must have Use Jive’s Button Configuration enabled.)
Speed Dial w/Presence (BLF)

Adds an extension to the button for speed dial and provides presence monitoring to the Busy Lamp Field. Click [BLF] to update all devices to BLF mode.

Notes:

  • This setting can only be managed by an admin from the Admin Portal.
  • End users will not be able to manage Speed Dials with press-and-hold method on their device.

Supported devices:

  • Polycom VVX series – (Must have Use Jive’s Button Configuration enabled.)
Multicast

Enables multicast paging with a corresponding paging profile.

Note: The paging profile must be configured before enabling multicast.

Supported devices:

  • Yealink
Custom Defined On Phone

Allows the device to have functionality manually assigned to the key that cannot be overwritten by provisioning.

Supported devices:

  • Yealink
  • Cisco/Linksys SPA (+Sidecar)
  • Polycom VVX series

Note: The button label (optional) overrides the line name.

Usage Tab

Lists all call queues this device is logged into as an agent. Click on a queue name to go to its settings.