The devices on your system—like all of your phones—are a key component to communicating in your organization. The more people you have, the more devices you’ll need. However, all of this can be easily managed from the portal; including customized device settings, assigned hardware, and button configuration.
To access the settings for a device, click Devices in the left sidebar and then select the device you would like to set up.
Tip: Click the resync icon to remotely resync a device and apply any changes.
- Avoid clicking the resync icon multiple times, as each resync request is queued (i.e. clicking the resync icon three times may reboot the phone three times).
- The [RESYNC ALL] button is disabled for systems with more than 50 devices.
Green: Device is online and ready to make/receive calls.
Gray: Device is offline and cannot make/receive calls.
Orange: Device state is unknown, or multiple lines are assigned to the device and only one is online.
Jive Secure (call encryption) is not enabled. Calls are not encrypted.
Jive Secure (call encryption) is enabled. Calls are encrypted.
Low Usage Devices
Device is billed at a discount due to low usage. Low usage devices must be approved by Jive; contact Customer Support to submit a request.
Device Settings Tab
Defines the user assigned to the device.
|GO TO USER PROFILE||
Opens the assigned user’s user profile.
Name by which the device is identified. This does not affect the caller ID.
Defines the name displayed on the device. This does not affect the caller ID. The way in which the name displays on the device depends on your phone model.
Defines the time zone displayed on the device (default is PBX Default).
Defines which corporate directory is used on the device. The PBX’s default directory is most commonly used.
This feature is supported on Cisco MPP, Polycom, and Yealink only.
Enables Jive Secure (call encryption).
Resyncs the device and applies any changes saved within the device profile.
Avoid clicking the resync icon multiple times, as each resync request is queued (i.e. clicking the resync icon three times may reboot the phone three times).
Defines the paging profile used by the device (multicast paging).
Defines the outbound proxy used by the device for sending messages to Jive servers. This can be set to the PBX’s default outbound proxy or customized to any other outbound proxy configured on the system.
Note: Outbound proxy is typically configured by Jive to accommodate certain network setups and is not commonly required.
The default registration proxy with which devices configure.
This setting will be discontinued in the near future.
Defines the Jive Business Continuity (JBC) setup used on the device (default is PBX Default). Outbound Proxy and Registration Proxy are disabled while using JBC.
Note: JBC must be setup and installed by Jive before it can be used on your system.
|Polycom Acoustic Fence||
Enables noise cancellation on Polycom VVX series phones that automatically filters background noise for your callers—making it easier for them to hear you. This is a one-way feature, only the audio your callers hear is affected; what you hear from them will remain unchanged.
Firmware version 5.4.4 or higher is required.
|Polycom Acoustic Fence Threshold||
Determines the amount of background noise that is filtered when using the Polycom Acoustic Fence. Enter a value between 1 (low noise situations) and 10 (high noise situations).
Billing groups are typically configured by Jive to accommodate certain billing scenarios.
|Multicast Mega Volume||
Increases the device volume for received multicast pages. Useful in large rooms or noisy environments.
|Allow the phone to retrieve its configuration||
Gives the device access to provisioning data (rarely disabled).
Note: Disable this setting to prevent Jive’s provisioning servers from clearing any manual changes made directly on the device.
Provisions the phone to the selected hardware profile.
|Enable Hot Desking||
This feature is supported on Cisco MPP, Polycom, and Yealink only.
Enables hot desking on the device.
Make and model of the device. This will be automatically set upon provisioning and is therefore optional for all phones except the Cisco 79XX series and Cyberdata paging devices.
Physical MAC address of the device (a 12 digit string that is unique to each VoIP phone). This is typically found on the back of the device.
Identifies the location of the device (for reference purposes only).
|Last Provisioned Time||
Timestamp of the last time the device requested its provisioning file from the server. This does not apply to devices that provision over TFTP, i.e. Cisco 79XX, Cyberdata.
|Last Provisioned From||
Public IP address from which the device last provisioned.This does not apply to devices that provision over TFTP, i.e. Cisco 79XX, Cyberdata.
Displays if custom settings have been configured on the device.
Tip: To clear custom settings, click .
Button Configuration Tab
To ensure all compatible button configurations are available, verify a hardware profile has been assigned to the device.
|Allow this device to monitor the presence of other devices||
Enables the device to monitor the presence/status of other lines on the system.
|Fill directory automatically||
Automatically populates the device’s directory with all the lines on the system. Only Polycom phones support this feature.
|Use Jive's Button Configuration||
Displays options for Presence Monitoring. Polycom VVX only.
|Enable Remote Directory||
Enables Remote Directory and automatically fills it with all of the lines on the system.
Note: Not all devices support this feature.
|Allow user to change all Speed Dial buttons in the End User Portal||
Allows the user to edit all their speed dial button(s) from the portal.
Cisco/Linksys SPA xx2 (ATA) series
Linksys RTP 300
Linksys SPA 10xx (ATA)
Linksys SPA x102 (ATA) series
Linksys SPA 8000 (ATA)
Cisco/Linksys SPA-3xx, 5xxG, 9xx Series
Cisco-79xx Series (not including models 7912, 7940, 7960)
*The 7915 sidecar is only compatible with the 7962, 7965, and 7975 models
Grandstream GXP/GXV series
Panasonic KX-HDV series
Panasonic KX-UTG series
VTech VSP series
Yealink-T1x T2x and T4x series
You can select from the following options:
Adds a line extension to the button. Supported on all devices.
Note: Duplicated line assignments (not unique) are only supported on the Polycom VVX series. The button labels on multiple appearances for the same line will display as “Label 1”, “Label 2”, etc.—these labels cannot be changed.
|Line (No Ring)||
Adds an extension to the button, but set to a silent ringtone.
Adds an extension to the button for speed dial.
Adds a call parking spot to the button for speed dial.
|Speed Dial w/Presence||
Adds an extension to the button for speed dial and provides presence monitoring to the Busy Lamp Field (BLF).
|Speed Dial w/Presence (Buddy Watch)||
Adds an extension to the button for speed dial and provides presence monitoring to Buddy Lists. Click [Buddy Watch] to update all devices to buddy watch mode.
|Speed Dial w/Presence (BLF)||
Adds an extension to the button for speed dial and provides presence monitoring to the Busy Lamp Field. Click [BLF] to update all devices to BLF mode.
Enables multicast paging with a corresponding paging profile.
Note: The paging profile must be configured before enabling multicast.
|Custom Defined On Phone||
Allows the device to have functionality manually assigned to the key that cannot be overwritten by provisioning.
Note: The button label (optional) overrides the line name.
Lists all call queues this device is logged into as an agent. Click on a queue name to go to its settings.