Recording your phone calls can be useful for training, legal, or historical purposes. You can enable this feature to record all incoming and/or outgoing calls on an individual conference bridge. In addition, call recording can be enabled for your entire system or on individual phone numbers, lines, ring groups, or call queues.
Call Recording Laws
Before you can enable call recording, your remote storage must be setup.
1. Click Conference Bridges in the left sidebar.
2. Click the conference bridge that needs to record calls.
3. From the Recording tab > Call Recording section, enable calls to be recorded.
4. Click [SAVE].
Note: If call recording is enabled system-wide or on a phone number and a conference bridge, multiple copies of the call will be recorded. The conference bridge will generate a recording that starts when the first participant enters and ends when the last participant exits. Additionally, a separate recording will be created from the perspective of each participant.