Recording your phone calls can be useful for training, legal, or historical purposes. You can enable this feature to record all incoming and/or outgoing calls on an individual call queue. In addition, call recording can be enabled for your entire system or on individual phone numbers, lines, ring groups, or conference bridges.

Call Recording Laws

It is your responsibility to understand call recording laws for your area. See Call Recording Privacy Policy and Notices for more information.

Setup Required

Before you can enable call recording, your remote storage must be setup.

1. Click Call Queues in the left sidebar.

2. Click the call queue that needs to record calls.


3. From the Recording tab > Call Recording section, enable Record Call Queues.

4. Select a Call Recording Format.


Smaller file size (default, recommended).


Larger file size, more compatible with mobile devices.

5. Click [SAVE].

Note: If call recording is enabled system-wide or on a phone number and a call queue, multiple copies of the call will be recorded. The call queue will generate a recording that excludes the hold music, where the other recordings will include the hold music.


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