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Inbound call filters are a powerful tool that route incoming calls based on the number that is calling. Through the use of different actions, harassing callers can be automatically disconnected, high priority customers can be given special treatment, or personalized messages can be delivered.

Call Filter Settings

To access the settings for a call filter, click Call Filters in the left sidebar.

callFilters_inlineEditing

In-line editing only.

Number

Defines the incoming telephone number (DID) to which the call filter is applied. Enter a 10 digit phone number, use * (star) as a wildcard to broaden call filter criteria (e.g. 800* filters calls from 1-800 numbers, *4437 filters all calls ending in 4437) or leave this field blank to filter anonymous calls.

Description

Displays a user-defined description for the call filter for identification purposes (255 character limit).

Action

Defines the action that occurs when an incoming number matches the call filter.

Hang Up
Terminates the call as soon as it hits the system without playing any message or providing the caller with any options.

Play block notification
Plays a brief “You have been blacklisted on this system” message and then terminates the call without providing any further options.

Sound Clip
Plays a designated sound clip and then terminates the call without providing any further options. When this action is selected, a new field appears to choose the desired pre-recorded sound clip.

Extension
Directs the call to a designated extension (all extension types, including dial plans are valid). When this action is selected, a new field appears to select the desired extension.

Voicemail
Directs the call to a designated voicemail box. When this action is selected, a new field appears to select the desired voicemail box (all extension types that have voicemail options are valid).

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