Ring Groups Overview
Ring groups ring up to 50 (reduced to 19 if Confirm Pickup is enabled) lines and/or phone numbers simultaneously until someone picks up or the call times out. Ring groups can be used in dial plans and with the intercom feature to meet specific organizational needs.
Ring Group Settings
To access the settings for a ring group, click Ring Groups in the left sidebar and then click the ring group you would like to set up.
Three to six digit number that identifies the ring group and makes it dialable.
Name by which the ring group is identified.
|Omit from Directory||
Removes the ring group from all dial by name directories.
Note: This setting only omits the extension from your dial by name directories. It does not omit the extension from directories found in the end user portal, Jive Mobile, etc. or prevent the extension from being dialed from an auto attendant (allow extension dialing).
|Omit from Auto Attendant Extension Dialing||
Removes the ring group from auto attendant extension dialing.
Note: This setting only omits the extension from being dialed within an auto attendant. It does not omit the extension from directories found in the end user portal, Jive Mobile, etc. or prevent the extension from being searched within a dial by name directory.
The time in seconds that the ring group should ring before going to voicemail. This is overridden by any simple dial nodes that reference the ring group in the dial plan editor.
Controls how forwarded devices are handled. Sometimes a phone in a ring group is setup to forward its calls, causing calls to the ring group to be immediately answered. As a result, other phones in the ring group are prevented from answering the call. This option allows for these devices to be ignored.
Note: Direct calls to members of the ring group will still be forwarded. Only direct calls to the ring group will ignore call forwarding.
If enabled, the system provides the option to dial 1 to accept an incoming call or 2 to send it to voicemail.
The primary benefit of this feature is when a cell phone is in the ring group. When a cell phone is turned off or out of range, calls usually go straight to the cell phone voicemail box. Without confirm pickup, the cell phone voicemail would prematurely end the call. Enabling confirm pickup allows the call to continue to ring the group.
A secondary benefit is when you have a personal phone number in the ring group. Having confirm pickup enabled lets the user know the call is business related, and they can then answer the call appropriately.
Note: Enabling this setting reduces the number of supported ring group members to 19.
Determines what a caller hears while waiting for their call to be answered. Ringing is selected as the default, but a Hold Music Playlist can also be selected.
|Intercept Incoming Faxes||
Enables the ring group to receive virtual faxes to a specified email address.
Note: To receive faxes, a phone number must be directed to the ring group.
Send Faxes to
Lists the current lines in a ring group. Click on the line name to go to its settings.
Lists the external numbers in a ring group.
Defines the time zone for voicemail time stamps (default is PBX Default).
Allows the caller listen to their message and optionally re-record.
Note: Enabling this setting does not automatically prompt callers to press # after recording their voicemail. Users will need to include these instructions in their voicemail greeting.
|Escape to Operator||
Allows a caller to press 0 (zero) to be transferred to a specified extension, rather than leaving a message.
Note: Enabling this setting does not automatically prompt callers to press 0 (zero) to escape to another extension. Users will need to include these instructions in their voicemail greeting.
Message Retrieval Options
|Say Message Timestamp||
System says the time the message was left before playing the message.
|Say Caller ID||
System says the caller’s phone number before playing the message.
|Say Message Duration If Longer Than||
System says the duration of the message if it is longer than the specified threshold.
Redirects callers to an alternate shared mailbox on the system and disables the ring group’s voicemail box.
Enables email notifications when a voicemail is received.
|Attach Voicemail Message||
Attaches voicemail audio file to email notifications.
|Delete Message After Sending||
Deletes voicemail from Jive’s system after sending an email notification.
WARNING: Checking this box will prevent voicemail management from your phone or the portal. Deletion is permanent; we cannot retrieve deleted messages.
|Voicemail Attachment Format||
Defines audio file format for voicemail attachments.
Defines recipient of email notifications.
Note: Email notifications can only be delivered to a single email address.
Use assigned user’s email
Use another address
Tip: Using a specially formatted email address defined by cellphone carriers, email notifications can be sent via text message (SMS).
Outgoing Message Options
This alternate greeting can be recorded for system admins to use in a dial plan.
This is the default and most common greeting used for a voicemail box.
When recorded, this message overrides any other voicemail greetings. In order to remove a temporary message it must be deleted.
- Click to play uploaded file.
- Click to delete uploaded file (this does not delete a recorded name).
- Click to upload a .wav or .mp3 file.
Note: As of 4/6/17, uploaded audio files will be normalized to ensure consistent volume levels. Previous uploads are not affected and will need to be re-uploaded to have their volume matched.
- Click to record a new sound clip.
Voicemail Access Tab
Voicemail Box Password
Note: These settings are different if the PBX permissions are set to use ACLs for voicemail (very uncommon).
Click and enter a new password of at least four digits to access the ring group’s voicemail.
Before you can enable call recording, your remote storage must be configured.
|Record Incoming Calls||
Enables recording of all incoming calls to this ring group. Recorded calls are transferred to the configured remote storage.
Note: If call recording is enabled in multiple locations (line, ring group, phone number, or system-wide), only one copy of the call will be recorded.
Lists all devices and call flows using the ring group. Click on an item name to go to its settings.
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