Phone Numbers Overview
Jive allows inbound calls through the use of phone numbers (DIDs). Unlike most traditional phone numbers, there is no limit to the number of calls that you can receive at the same time through a single phone number. Jive Voice provides several advanced routing features that cannot be found in traditional systems.
Phone numbers are the starting point for inbound calls. The Phone Numbers tab shows all the numbers (toll-free, inbound-only, or two-way) on your system as well as their routing destinations and caller ID information.
Phone Number Settings
To access the settings for a phone number, click Phone Numbers in the left sidebar and then click the phone number you would like to set up.
Name by which the phone number is identified. This is for reference only and has no effect on caller ID or other aspects of the number.
Ten digit telephone number (cannot be changed).
The name portion of the caller ID (cannot be changed).
|Block Caller ID||
Makes the caller ID display as private, restricted, or anonymous for all outbound calls—including calls routed to external numbers. This setting can be overridden on a per-call basis by dialing *82 before the outbound number.
Note: In addition to outbound calls, enabling this setting will block the caller ID on all calls routed to an external number (i.e. Find Me/Follow Me, ring groups, dial plans, etc).
The type of telephone number (cannot be changed). Types include:
|Direct calls to||
Another phone number on this system
Use PBX Default Hold Music
Before you can enable call recording, your remote storage must be set up.
|Record Incoming Calls||
Enables recording of all incoming calls to this phone number. Recorded calls will be transferred to the set up remote storage.
|Record Outgoing Calls||
Enables recording of all outgoing calls from this phone number. Recorded calls will be transferred to the set up remote storage.
Note: If call recording is enabled on a phone number and line, ring group, or system-wide; only one copy of the call will be recorded. However, if call recording is enabled on a phone number and call queue or conference bridge; multiple copies will be recorded.
This feature is in PRIVATE BETA. Please email email@example.com to request early access.
SMS is not supported on international phone numbers.
Select and manage user(s) permitted to send SMS from the phone number. These permissions should be limited to only a few users per phone number.
User can send SMS messages from the phone number.
It can take ≈20 minutes before SMS is fully functional.
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