Hold Music Overview
All Jive systems come installed with multiple music files that can be used as hold music. For those that require their own music, audio files can be uploaded to the system and used in playlists. By creating multiple playlists, your system can be set up to play different music depending on how a dial plan routes a call, or assign specific music to phone numbers, lines (including ringback), call queues, and ring groups.
Hold Music Settings
To access the settings for hold music, click Hold Music in the left sidebar.
- Click to listen to hold music files.
- Click to download uploaded hold music files.
- Click to view where the playlist or hold music files are being used.
Music files can be dragged and dropped to add them to specific playlists.
Click to view all the music files included with the system.
Click to view all the music files that have been uploaded to the system.
Supported File Types
Music files can be dragged and dropped within a playlist to change the track order.
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