Traditionally, an extension is solely a line on a person’s phone. At Jive, the definition of an extension has been broadened to provide you with more flexibility to customize your phone system. It is a three to six digit number that can dial any one of the following extension types.
To access a comprehensive list of all extensions, click Extensions Overview in the left sidebar. Extensions can be created or edited in-line from this view. Clicking an extension will take you to its settings.
Rings a user’s device.
Rings multiple lines and/or phone numbers simultaneously.
Allows multiple people to join a call simultaneously.
Places calls in a queue and distributes them to agents as they become available.
Defines how incoming calls are routed (call flow).
|Shared Voicemail Boxes||
Used for voicemail purposes only. Generally used for departmental voicemails, such as Customer Service or Technical Support.
|Virtual Fax Machines||
Sends and receives faxes via an email address.
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