At Jive, we understand the importance of listening to the customer and resolving customer needs in a timely manner. In fact, a recent Forbes article, “Disrupt Your Industry with Stellar Customer Service,” recently illustrated how Jive’s “rock star” customer support has disrupted the telecommunication industry. Specifically, we’ve found that a “rock star” customer support directly leads to gaining and retaining customers.
So forget about all of those expensive marketing campaigns. Instead, achieve company growth by improving your customer support! Here are some tactics tactics to improve your customer support.