Frost & Sullivan UCaaS Whitepaper

Frost & Sullivan UCaaS Whitepaper
by Cliff Painter     Thursday, July 27th, 2017.

Businesses must find operational efficiencies and innovative ways to create customer value. Frost & Sullivan research finds that many companies worldwide are embarking on digital transformation projects aimed to enhance employee productivity and improve customer engagement. Forward-thinking organizations are leveraging advanced technologies such as Internet protocol (IP) telephony, unified communications and collaboration (UCC), cloud, fixed-mobile convergence (FMC), Big Data, and the Internet of Things (IoT) to gain a com petitive advantage.