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How Good Are Hosted VoIP Providers at Customer Service?

Before you pay for a service vital toconnecting you and your customers, like Hosted VoIP, you have a right to know what to expect—the standard to which you can hold your provider. But in this day and age of complex sales processes, these important standards can get lost in the mire of technical details, scheduling, and other considerations.

5 Worst-Case Scenarios

If you’re investigating a Hosted VoIP solution, here are 5 common worst-case questions a Hosted VoIP provider should be able to address.

5 Common Hosted VoIP Myths Debunked

Organizations are always looking to leverage better technology to reach their goals, and many have latched onto Hosted VoIP as a means to do so. Hosted VoIP offers flexibility and mobility well suited to today’s rapidly evolving work environment. However, certain potential pitfalls—like poor quality or security concerns—have prevented some from adopting this growing technology.

How Prepared Are Your Communications?

With so much riding on business communications systems, it’s no surprise that enterprise organizations are turning to detailed disaster recovery (DR) plans. These plans generally detail how to preserve and recover important data but often forget to include a mechanism to keep communications constant, especially during those crucial 24 to 72 hours after a catastrophic event.

Get Ready For Your Close Up: 10 Video Conferencing Tips

In the past, video conferencing and video phones were only seen in sci-fi movies. These days, for 85 percent of employees, video conferencing is part of their everyday routine. They take for granted that competitive companies will oer their employees some kind of video communications.

Holiday Checklist: 5 Ways to Prepare Your Jive Phone System How to Use Jive to Spread Holiday Cheer

With Jive, it’s easy to brighten your callers’ day with holiday-specific phone routing and messages. Check out our top five tips for prepping your phone system for the holidays and how to tailor your Jive portal to handle your Yuletide challenges.