E-Books

Communication Tips to Effectively Manage Remote Workers

According to Gallup, remote work is on the rise. Surely the needs of employees working from home differ from the employees at the office every day, so are you ready to meet the communication needs of this growing remote workforce? Here’s what we’ve found: answers for managers on the hows, whats, and whens of effective communication with their remote workers.

Trade Show Game Plan: Before, During, and After

Trade shows require a lot of work, money, and time, but they’re worth it if you do it right. Know the basics to prep for a trade show, put on a engaging performance once you’re there, and end strong with thoughtful evaluation. Don’t miss out on trade show opportunities for your business with this instructive ebook.

The Hosted VoIP Buyer’s Guide

Your business needs a phone system. But what kind of system is the best fit for the way your company works? It’s an important question because that system impacts so many aspects of your business, like your budget, employee productivity, and customer care. Most companies are in the market for a modern phone system that’s affordable, mobile, scalable, feature-rich, and reliable. That modern phone system you’re looking for? It’s Hosted VoIP.

15 Steps to Score That “Yes”: How to Pitch a Business idea to Your Boss

At some point in your career, you’ll hit on a terrific idea. The challenge is to convince your boss to say “Yes,” and then go on and champion it. But chances are you’re not the only person pitching ideas to your boss. That’s why we assembled these 15 steps, to help your ideas really shine and win you that “Yes!”

Lights, Camera, Action! How to Start a Facebook Video Campaign for SMBs

Many marketers view video marketing as a pipe dream. Between the cost, time, and expertise required, you may think it’s beyond your budget or resources to create a marketing video. But it’s easier than you think—especially with this ebook.

Hiring for SMBs: The Perfect Hire in 11 Steps

The average-cost-per-hire is 42 days and $4129.00. Is it time and money well spent? Ensure that the months and thousands of dollars spent on hiring a new employee are worth it. Here are eleven steps to maximize your time, digital resources, and money in the hiring process.

The 10 Most Common Call Center Problems and How to Fix Them

Call centers are the front lines for customer service. As a call center manager, you face rapid-fire demands from all sides. In this ebook, we identify the 10 most common call center problems and offer helpful solutions to common problems like absenteeism, attrition, first call resolution, integrated technology, customer self-service, and much more.

Bible of Business Communications

It’s never been easier to reach out to a co-worker or to collaborate long-distance. So why are internal communications eating up millions in lost productivity? Reclaim that lost productivity and revitalize your professional communications skills with the Bible of Business Communications.

Exploring Cloud

A cloud phone system gives you access to enterprise-grade tools without tying you down with bulky, expensive hardware you have to manage and maintain.

How Good Are Hosted VoIP Providers at Customer Service?

Before you pay for a service vital toconnecting you and your customers, like Hosted VoIP, you have a right to know what to expect—the standard to which you can hold your provider. But in this day and age of complex sales processes, these important standards can get lost in the mire of technical details, scheduling, and other considerations.

top