Category: Tutorials

  • Call-Queue-Header-01

    Call Queues (and How to Use Them)

    by Claire Pennock on Tuesday, February 23rd, 2016. Tags: call queues, ring groups,

    A call queue presents a world-class image to your customers, and it can be invaluable for managing large call volumes. It has typically been the exclusive domain of call centers, but thanks to Jive Hosted VoIP, it’s now possible for any team to better control their callflow. So how can you take full advantage of this tool?

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  • Weekly Video Training Series Now Available

    by Scott Bowen on Friday, September 18th, 2015. Tags: support, video,

    Jive is launching a new weekly video training series for our users. The training series is in addition to our other online resources, including our extensive support wiki. Because every Jive account comes loaded with our suite of Unified Communications features, we like to give you easy-to-access, simple-to-use tools so you can enjoy your system’s […]

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  • How To Make Calls “From The Office” When You’re Snowed In at Home

    by Scott Bowen on Thursday, January 22nd, 2015. Tags: calls, make, office”, snowed, when, you’re,

    Kristy needs to check in with a couple clients by early afternoon, and at 2:00 P.M. she has a big conference call in preparation for the big product launch next week. One problem: she’s currently snowed in at home. Her Internet connection is live, so she can send emails. But you can’t email a conference […]

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  • 3 Things You Didn't Know Your Jive System Could Do

    by Jonathan Timothy on Wednesday, May 28th, 2014. Tags: Features, hosted VoIP, Jive Cloud, mobility, voip, voip phones,

    Jive’s unlimited feature base is growing fast, and our customers have access to it all. What Jive features are you missing out on?

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  • Better than Fruit Ninja?

    by Luis Maza on Wednesday, March 26th, 2014. Tags: agile, dial plan editor, web application,

    Phones are an interesting business. It’s the one business technology that people seem to almost want to be boring. In fact, if you can think of a way to make phones or PBX management more boring, there are some competitors who would likely be interested in talking with you. On the other hand, if you […]

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  • What Does VoIP Mean?

    by Luis Maza on Wednesday, March 19th, 2014. Tags: dial plan editor, hosted VoIP, web application,

    VoIP is all over the place. It’s the hip new technology, so it’s being adopted in a lot of different ways, and nobody’s really doing a good job of explaining those options. Do I want hosted, or on-premises, or what? Can I just buy a magicjack? How does it even work? What does VoIP mean? […]

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