What should employers know about VoIP?


by Matt Peterson on Saturday, May 5th, 2012.

Jive’s professional employees are happy to answer questions and eager to share their knowledge! In order to help determine if business VoIP is right for a company, here are some common questions and answers that VoIP professionals are familiar handling.

Contract Termination

Jive makes this simple – companies do not sign five-year contracts, but all contracts are simply month-to-month. A minor cancellation fee may apply, so it is important to speak to a Jive customer service representative to discuss this ahead of time.

Are phones purchased or rented?

All phones are available to Jive customers at discount prices. Phones are purchased, not rented.

What are local and international rates?

All local and international calls are unlimited, however, international rates cost additional. The rates are highly discounted, for example, calling Japan ranges from $0.0330 to $0.1736 per minute.

Is Jive a stable company?

Jive is an extremely stable company and offers a variety of top-notch VoIP business systems. Jive is also the recipient of a number of positive reviews on the Internet, not just from satisfied businesses and customers, but also from independent verification firms and agencies.

What type of customer service does Jive offer?

Jive offers the ability to call and speak with professionals, email for support and billing inquiries, including live chat opportunities. Not only does Jive work with small business VoIP, but they also work with enterprise solutions, the public sector and a number of partners.

Can companies bring their services with them?

If a company moves, the simple beauty behind Jive is that the system is easily portable without substantial costs being incurred.

Can employees work from home?

With work systems being easily integrated into a company’s mainframe, Jive’s technology solutions allows employees to work from home while maintaining the ability to receive converted online faxes, speak with customers, receive email and more.

What types of services and features does Jive offer?

Jive offers the following features: auto attendants, voicemail, caller ID, hold music, call routing, virtual extensions, dial-by-name directories, call forwarding, call recording, call queues, find-me follow-me services, speed dial, custom schedules, remote access, LDAP Integration, call transfers, online PBX controls, call logs, call reports, unified messaging, message on hold, desktop integration, online fax, ring groups, visual dial plan editor and intercom.

Who has forged working relationships with Jive?

Some of Jive’s partnerships include Polycom, Level(3), Brocade, VerizonBusiness, 360Networks, Adtran, Microsoft, Juniper Networks, Covad, Layer Communications, Cisco, XO Communications, Ingram Micro, Dash Carrier Services and Mammoth Networks, to name a few.


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