VoIP for Small Businesses

by Matt Peterson     Wednesday, July 25th, 2012.

Jive offers several hosted VoIP small business solutions. First impressions with customers are important in today’s day and age and modern technology is playing an ever-increasing role in business.

In general, long gone are the days of solid, long-term customer loyalty. In today’s modern world, many clients and customers shop around and make decisions based on price, knowledge, expertise and customer service. Therefore, telecommunication is vital to keeping an open communication path between businesses, clients and customers.

Over the past several decades, technology has rapidly developed. With this increase, the price of technology has dramatically decreased. Voice over Internet Protocol (VoIP) systems were once extremely expensive, but in today’s technological world, they are inexpensive and effective cost-saving tools. Additionally, small businesses are now able to utilize features that were once only available to large corporations. For example, small businesses can utilize Jive’s auto attendants, voicemail, caller ID, music on hold, call routing, virtual extensions, dial-by-name directories, call forwarding, call recording, call logs, call reports, unified messaging, message on hold, desktop integration, online fax, ring groups, Visual Dial Plan Editor, intercom, call queues, find-me follow-me features, speed dial, custom schedules, remote access, LDAP Integration, call transfers and online PBX controls. These types of features give small businesses great customization and allow for more versatility when tracking calls, monitoring customer service, etc.

For many small businesses, first impressions are vital. Thus, their customer service must be excellent and par none. Business VoIP service allows business representatives to talk to clients for an unlimited period, making per minute long distance calls outdated. Jive’s systems are portable, easily scalable, customizable and extremely professional.

Often times, the purchase of a telephone system is one of the most important decisions a company makes. A reliable telephone system means increased business, while a poorly designed telephone system turns customers and prospective clients away.

Many small businesses have less than 100 users, allowing mini-PBX systems to be increasingly valuable in this market sector. Bundling phone services into a current internet broadband connection does not only save time, allowing Jive to monitor networks and technology, but saves small businesses a great deal of money. Jive offers simplified billing with low, predictable monthly rates, no hidden fees and the benefit of month-to-month contracts. This means less unforeseeable and unbudgeted expenses for small businesses, meaning more profit.

Jive offers all VoIP hosted systems with their excellent, top-rated customer service, including the ability to call technical support and customer service, as well as online support, live chat and email tracking tickets.

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