by Matt Peterson Thursday, January 24th, 2013.
A multi-million dollar market, offering Voice over Internet Protocol (VoIP) services to small and medium-sized businesses has never been more lucrative for both parties. First and foremost, this type of voice technology helps save companies between 40- to 90-percent off their current traditional telephone bills.
Why has VoIP seen a sudden upsurge in users in the last few years when these services have been around for nearly a decade? The following outlines a number of key answers.
- As more advanced data networks are available, including more public Wi-Fi access points, many networks have expanded rapidly.
- Due to IT and LAN services dominating many markets, adding VoIP business services is a logical addition.
- Market trends are leaning towards highly integrated applications. Voice services fit perfectly into this model trend.
- Cloud PBX services are extremely popular and have actually boosted the VoIP telephony sales market.
- Hosted PBX services are no longer a luxury, but a must-have telecommunication services for most industries.
- With the economic downturn, many companies are outsourcing their IT departments and services, making a hosted VoIP system ideal during cost-cutting times.
- Due to economic conditions, more businesses have to cut costs, which is propelling businesses of all sizes to switch to VoIP services.
Why is VoIP gaining in popularity?
- Over the past several years, scalability options have increased consumer confidence in VoIP products.
- VoIP is no longer a new technology and most of the initial bugs and test features have been worked out.
- Businesses average a decade long cycle before purchasing new telecom equipment.
- Traditional PBXs are becoming obsolete in the telecommunications industry, rapidly being replaced by VoIP technology.
- As many VoIP business companies, such as Jive, are offering complete package bundle deals, it makes switching to VoIP seamless and nearly headache-free.
- VoIP’s quality has undergone a major transformation since its introduction. Quality is now surprisingly good and is no longer a hindrance to the VoIP industry.
- VoIP offers a wide variety of features, including auto attendants, voicemail, caller ID, music on hold, call routing, virtual extensions, dial-by-name directory, call forwarding, call recording, call logs, call reports, unified messaging, message on hold, desktop integration, online fax, ring groups, Visual Dial Plan Editor, intercom, call queues, Find-Me Follow-Me, speed dial, custom schedules, remote access, LDAP Integration, call transfers and online PBX controls.