by Matt Peterson Wednesday, March 6th, 2013.
Voice over Internet Protocol (VoIP) is a modern technology that essentially converts voice communications into a digital packet of data that is then virtually transmitted over the Internet and then disassembled in order once it reaches its intended destination. Jive, an innovative leader in the VoIP industry, works with small business phone systems to help save companies time, money and update their telephony systems.
While VoIP may seem complicated to the average person, this reliable form of business VoIP service is becoming increasingly popular in today’s business world. In fact, VoIP is helping save companies thousands of dollars monthly and is rapidly growing into a multi-billion dollar sector.
So what does a company looking for small business phone service look for when switching to VoIP?
- Service Plans – How much a company charges and the features they offer is extremely important when shopping for a VoIP provider. Having a comprehensive, yet flexible plan, with unlimited minutes, low international call rates and the ability to retain existing telephone numbers are important features to many businesses.
- Calling Features – Most VoIP companies offer basic calling features, but Jive offers auto attendants, voicemail, caller ID, music on hold, call routing, virtual extensions, dial-by-name directories, call forwarding, call recording, call logs, call reports, unified messaging, message on hold, desktop integration, online fax, ring groups, Visual Dial Plan Editor, intercom, call queues, Find-Me Follow-Me features, speed dial, custom schedules, remote access, LDAP integration, call transfers, online PBX controls and much more.
- Setup – Setting up VoIP should be easy and with expert technical service, companies should be able to easily assist with the setup and conversion process. Switching from a traditional landline telephone to VoIP services is not complicated, nor does it require a steep learning curve. VoIP phones should allow for easy installation, step-by-step installation instructions and comprehensive data that makes it easy for non-technical personnel to set up the new VoIP system.
- Help and Support – Often people may encounter difficulties or problems later and having a solid, response-driven support staff is necessary. Jive also offers telephone, email and live customer support, as well as manuals and a variety of online documentation.
Whatever a company is looking for, Jive specializes in working with enterprises, the public sector and small businesses. They have detailed expertise in the VoIP industry and have an accurate grasp on future technology, understanding how to help businesses implement the latest tech-driven products in a highly technological-driven world.