by Matt Peterson Wednesday, January 16th, 2013.
Jive’s business VoIP services offer a wide array of reasons why today’s companies should consider switching to VoIP for business. How does a company’s management team know if they are ready to jump ship on traditional telephone services and board the VoIP technology vessel? Below are 10 questions businesses should ask before making this cost-saving switch.
- Does the company need the services that VoIP offers? VoIP business offers numerous high-tech calling features, including auto attendants, voicemail, caller ID, music on hold, call routing, virtual extensions, dial-by-name directory, call forwarding, call recording, call logs, call reports, unified messaging, message on hold, desktop integration, online fax, ring groups, Visual Dial Plan Editor, intercom, call queues, Find-Me Follow-Me, speed dial, custom schedules, remote access, LDAP Integration, call transfers and online PBX controls.
- Are communication costs astronomical? If so, switching to business VoIP systems typically saves companies between 40- to 90-percent on traditional telephone services.
- Has the company expanded? Perhaps the old telephone system can’t absorb the new call volume and it’s best to consider looking at a system with fewer geographical, mobile and physical barriers. If most employees use some type of Smartphone device, looking into switching to VoIP is highly recommended.
- Are call habits changing? If a company finds they are conducting more international long distance calls or voice recording is required to monitor customer service, switching to VoIP will easily help manage these transitional changes.
- Does the current telephone system need replacement? If so, why invest in outdated technology when a company can invest in the future of communications.
- Does VoIP have drawbacks? As with any type of technology, there are always drawbacks. The most cited include power disruptions. This can, however, be easily remedied with a generator backup system.
- Starting a business? For companies that are starting a business, why begin with an obsolete technology when future replacement will be a guarantee.
- Is a company currently invested in a network and Internet system? If so, why not utilize these current investments to add a modern telephony system that runs via these channels.
- VoIP expertise? If a business owner or an employee has experience with VoIP, why not switch to this modern telecommunication system and take advantage of readily available resources.
- A modern company? Outdated companies don’t attract customers and don’t generate a substantial profit. Keeping updated on current market trends, while saving money is a beneficial approach for any company, albeit it a small or large business.