If a company decides they want to pursue switching and converting their analog telephone system into one that is technologically data driven over their current Internet provider, there are several steps to follow, and questions companies should ask themselves.
A good quality Internet connection is a requirement. Broadband connections are preferred and Jive does provide these rapid, high-quality connections to customers.
Determine which type of VoIP service is right for the company’s needs. Does the company need VoIP hosted phones? Is software a better option? Do employees need mobile VoIP services?
What types of hardware does switching to VoIP for business require? Typically, a phone adapter (ATA) is required, in addition to computer software. Should the company look into purchasing VoIP enabled telephones?
Look into maintaining the company’s current telephone number but have the old number forward to the new number. This will help save many advertising costs and make the transition to VoIP smoother.
Setup is simple and Jive offers detailed instructions, including the ability to contact customer service directly to help walk businesses through the installation process.
Always test the voice quality before officially kicking the VoIP business plan into effect. Making sure the transition is smooth will help make everything as seamless as possible for employees and customers. Not only is the goal to save companies expensive communication costs, but increase employee productivity with services only offered through Jive’s VoIP small business phone systems.
Always test video and data services, including online fax transmissions services, before instituting them company-wide. Companies may want to consider test groups of employees who can offer further feedback and information while transitioning to VoIP systems.
Select which Jive VoIP phone service plan is right for the company’s needs. Plans offer unlimited local and national long distance, though international fees are applicable. Jive charges low fees per user, per line; however, the more users, the less fees cost. Select a plan that reflects the business’ needs as well as meets their budget constraints.
Configure VoIP features. Jive offers a variety of features, including, but not limited to: auto attendants, voicemail, caller ID, hold music, call routing, virtual extensions, dial-by-name directory services, call forwarding, call recording, intercom, visual dial plan editor, ring groups, online fax, desktop integration, message on hold, unified messaging, call reports, call logs, call queues, speed dial, custom schedules, remote access, LDAP Integration, call transfers and online PBX controls.
Institute the plan across the company! Companies will save money, employees will have access to technology-rich features and customers will surely have positive experiences when dealing one-on-one with businesses.