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Q&A: Voice over Internet Protocol

by Matt Peterson     Saturday, March 2nd, 2013.

Jive, a leader in the Voice over Internet Protocol (VoIP) industry, strives to answer frequently asked question about small business VoIP. VoIP business services are rapidly becoming popular, as they are high-tech, full-functional and economic solutions for today’s small business phone systems.

How does VoIP work?
VoIP essentially converts a voice into a digital signal that is then sent over the Internet. If someone calls a regular, standard telephone number, the signal converts into a standard telephone signal before it even reaches the ultimate destination. VoIP allows businesses to call directly from computers utilizing VoIP hosted telephones, or even a traditional telephone that uses a special adapter.

What type of equipment is necessary?
A high speed Internet connection is required for using VoIP services. Whether this is through DSL, a cable modem or a local area network, VoIP adapted telephones allow employees to simply pick up the phone and dial, just as with traditional telephone systems.

What is the difference between local and long distance calls?
Jive offers complimentary long distance to the 48 contingent states, as well as unlimited calling for local numbers. Additionally, for international calls or those outside the 48 states, including Alaska, Hawaii and Canada, they offer exceptionally low minute-to-minute rates.

Can VoIP call anyone?
Yes, Jive allows calls to be placed to anyone who has a regular, standard telephone number, without any advanced technology. Even customers that have standard analog phones can easily be reached via VoIP services, which convert their digital signal into one understood by traditional telephones.

What are the advantages of using VoIP?
VoIP services allow companies to use one single broadband connection for the Internet and telephone services. This essentially eliminates the traditional telephone provider.

Does the FCC Regulate VoIP?
The only FCC obligations imposed on VoIP services include 911 obligations, even though these calls are handled differently than traditional telephones, and the Communication Assistance for Law Enforcement Act of 1994.

Can employees use their computers while on the telephone?
Yes. In fact, VoIP allows employees to be completely multi-functional.

Do employees need to have their computer on to accept calls?
With Jive’s services, the computer does not need to be on, as the calls operate through a traditional VoIP enabled telephone.

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