Many marketing strategies can be expensive and do not utilize a company’s best marketing and advertising tools—customers. Frost and Sullivan and others have applauded Jive Communications, Inc.’s successful strategy to promote overall company growth by strengthening their customer support. Jive’s support team has maintained a customer retention rate of 98 percent, and this whitepaper will help your support team learn and implement the principles driving Jive’s successful customer support and overall growth.
Cloud migration is no trivial matter. Developing a cloud strategy ranks among the top three challenges faced by 24 percent of IT decision makers worldwide. Businesses must partner with a cloud communications provider that meets stringent business requirements. In this guest post, Frost & Sullivan tell you what to look for.
Call center automation is opening the door to better interactions between businesses and customers. But there’s a fear that as automation becomes more widespread and intelligent, it may take over completely. Not in a Skynet-y, iRobot way—more like a “replacing human workers” kind of way. Learn how call center automation actually doesn’t put anyone out of a job, but instead helps agents improve their performance and interactions with customers.
If you’re using landlines to make your calls at work and home, you’re behind the times. Upgrade to a business phone system in the cloud.
Every company has negative reviews. What matters is how they respond to those negative reviews. Here are 7 tried-and-true secrets from Jive’s specialists on how to handle negative online reviews.
The cardinal sin of business travel is checking a bag; traveling professionals rely solely on their carry-on. Learn how you can travel light by accomplishing the carry-on challenge for your next business trip!
How productive is your work day? Forget tricks and tips. Increasing your work productivity is all about learning the fundamentals of project management
What’s hot desking? Hot desking—it’s not as salacious as it sounds. It’s a workplace practice that revolves around space-sharing. Employees either don’t have an assigned, permanent desk, or they share a deskspace with other employees on revolving shifts. Think of it like this: You walk into your office. You’re early today, so most of the […]
There are so many business apps out there to make your work life easier. Here are 17 tried-and-true, business apps recommended by working professionals.
VoIP is all over the place. It’s the hip new voice technology, so it’s being adopted in a lot of different ways, but nobody’s really doing a good job of explaining it. You may have questions: Do I want hosted, or on-premises, or what? Can I just buy a magicjack? How does it even work? […]