The Jive Blog

5 Ways to Gain and Retain Customers

The Power of Customer Support

by Jive Guest Author     Monday, October 23rd, 2017.

Many marketing strategies can be expensive and do not utilize a company’s best marketing and advertising tools—customers. Frost and Sullivan and others have applauded Jive Communications, Inc.’s successful strategy to promote overall company growth by strengthening their customer support. Jive’s support team has maintained a customer retention rate of 98 percent, and this whitepaper will help your support team learn and implement the principles driving Jive’s successful customer support and overall growth.

cloud migration

Move Your Mission-Critical Communications to the Cloud?

by Jive Guest Author     Thursday, October 19th, 2017.

Cloud migration is no trivial matter. Developing a cloud strategy ranks among the top three challenges faced by 24 percent of IT decision makers worldwide. Businesses must partner with a cloud communications provider that meets stringent business requirements. In this guest post, Frost & Sullivan tell you what to look for.

call center automation

Call Center Automation: 3 Ways AI Will Help (Not Replace) You

by Ryan Alleman     Tuesday, October 17th, 2017.

Call center automation is opening the door to better interactions between businesses and customers. But there’s a fear that as automation becomes more widespread and intelligent, it may take over completely. Not in a Skynet-y, iRobot way—more like a “replacing human workers” kind of way. Learn how call center automation actually doesn’t put anyone out of a job, but instead helps agents improve their performance and interactions with customers.

#Trending Cloud in the Workplace

#Trending: The Cloud in the Workplace

by Hillary Gamblin     Friday, October 13th, 2017.

If you’re using landlines to make your calls at work and home, you’re behind the times. Upgrade to a business phone system in the cloud.

how to handle negative online reviews

How to Handle Negative Online Reviews: 7 Jive Secrets

by Ryan Alleman     Wednesday, October 11th, 2017.

Every company has negative reviews. What matters is how they respond to those negative reviews. Here are 7 tried-and-true secrets from Jive’s specialists on how to handle negative online reviews.

Packing Light for Business Travel

Packing Light for Business Travel

by Hillary Gamblin     Tuesday, October 10th, 2017.

The cardinal sin of business travel is checking a bag; traveling professionals rely solely on their carry-on. Learn how you can travel light by accomplishing the carry-on challenge for your next business trip!

What Small Business Owners Need to Consistency Produce Results

What Small Business Owners Need to Produce Results

by Jive Guest Author     Monday, October 9th, 2017.

How productive is your work day? Forget tricks and tips. Increasing your work productivity is all about learning the fundamentals of project management

hot desking

Hot Desk to Success: 4 Essentials to Make Your Hot-Desking Office Work

by Ryan Alleman     Wednesday, October 4th, 2017.

What’s hot desking? Hot desking—it’s not as salacious as it sounds. It’s a workplace practice that revolves around space-sharing. Employees either don’t have an assigned, permanent desk, or they share a deskspace with other employees on revolving shifts. Think of it like this: You walk into your office. You’re early today, so most of the […]

17 Apps To Make Your Work Life Easier

17 Business Apps To Make Your Work Life Easier

by Hillary Gamblin     Monday, October 2nd, 2017.

There are so many business apps out there to make your work life easier. Here are 17 tried-and-true, business apps recommended by working professionals.

what does voip mean

What Does VoIP Mean?

by Luis Maza     Monday, October 2nd, 2017.

VoIP is all over the place. It’s the hip new voice technology, so it’s being adopted in a lot of different ways, but nobody’s really doing a good job of explaining it. You may have questions: Do I want hosted, or on-premises, or what? Can I just buy a magicjack? How does it even work? […]

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