Call center attrition is a real problem, but many call centers treat it like a necessary evil. They acknowledge that customer service is a difficult field, and that employees tend to come and go. That’s why it’s important to understand what factors are driving your employee churn and how to deal with them.
For small business owners, PPC advertising is incredibly tempting, almost irresistible. It’s easy to set up a Google AdWords account, pick out some keywords, set a budget, and bingo — you’re in the PPC business. However, businesses that gravitate to PPC fail to appreciate how carefully and thoughtfully campaigns must be executed. So how do you beat the odds and succeed with PPC? Here are five tips that will give you a big edge over competitors — even big ones with 10 times your budget.
Your most critical consideration should always be your customers’ needs. By regularly letting them know you’re still in business (by sending emails, for example, or writing content about an upcoming event relevant to them), you’ll likely be their first port of call when they’re ready to buy. In this post, we’ll look at a few ways to keep showing up right when the customer needs your services. Together, these strategies will get you off to a solid start at staying visible.
For your business—for any SMB—customer service is the key to winning and retaining customers. At Jive, we’ve carved out a reputation for stellar customer service. That’s why we’ve put together these tips to help you improve your customer service.
Many businesses are now weighing the pros and cons of moving their communications solutions to the cloud. But it’s important to recognize that all unified communications as a service (UCaaS) offerings are not created equal.
You can trace most call center problems to the position call centers hold in the customer service world: they’re the front lines, the trenches. As a call center manager, you face challenges from every side—your employees, the customers who call in, call centers’ flat career structure, and even your technology. We’ll address the four most common problems faced by call centers, and offer some fixes for them.
Your SMB is stranded on a desert island. What four technologies does your SMB need in order to survive? Jive Voice, Marketo, Adobe Sign, and Freshbooks
What is the definition of brand equity and how does it relate to your personal brand? Learn how to measure your personal brand equity through examples.
The Mitel acquisition of ShoreTel made waves in the telecom industry last week. This news is especially exciting for us because of what it means for businesses like yours, and for Unified Communications as a Service (UCaaS) companies like Jive.
it is disheartening to see the deterioration of basic etiquette and professionalism in the workplace. Some say it is just “this generation.” Office etiquette and professionalism is important because it lays the foundation for productivity, efficiency and cohesiveness.