One of the most compelling questions for any call center is, “How do we improve our first call resolution?” That one statistic says so much about the effectiveness of your call center and how satisfied your customers are. How do you resolve more concerns on the first call. Check out our four FCR fixes.
Video ads are a fixture on your Facebook feed, but what actually gets your attention? This is the question that SMBs should be asking themselves.
Shopping for a Hosted VoIP phone? Have fun with our Game of Thrones inspired Buyer’s Guide. We call it, Game of Phones. Office phones have never been so sexy!
Trying to prepare for an important job interview? Before you google “most common job interview questions,” spend fifteen minutes drafting a 30-second introduction.
Chances are, you’re trying to figure out how to improve internal communications at your company. Healthy internal communications can breed a positive and collaborative culture, efficient processes, and greater productivity. Poor communication can hobble your employees, lead to poor customer experiences, and hit you with increased operational costs. Here are three simple suggestions to improve your internal communications.
Need to hire a new full-time employee? Here are tips, steps, and legal advice to help your small business hire the perfect candidate.
Jive is excited to share this guest blogpost, written by Frost and Sullivan, about key competitive differentiators between UCaaS providers. As businesses weigh the options to migrate their communications workloads to the cloud there are many criteria to evaluate, including: price, scalability, feature functionality, security, reliability, integration capabilities, provider reputation, and more. In addition to these attributes, the ability to offer a one-stop shop for business communications that includes telephony, conferencing, mobility, and contact center services is a key factor in UCaaS purchase decisions.
Use these 21 video marketing tips to be discovered by your customers and to increase traffic and conversionns.
If you are a small enterprise that’s looking to migrate to cloud-based telephony, here are five ways hosted PBX and VoIP systems can help your business:
Keep your employees in the look with these 5 tips for effective communication in the workplace: develop a strategy, create a process, multiply the message, explain why, and create a feedback process.