The Jive Blog

2018 Communication Technology for SMBs

2018 Communication Technology for SMBs

by Jive Guest Author     Thursday, May 3rd, 2018.

Conferencing, collaboration, connection, and mobility. These are more than just buzzwords. In response to the evolving needs of today’s businesses, the development of business technology has been impressive. This year we can expect conferencing, collaboration, connection, and mobility to take on new meaning as small to medium businesses adopt and leverage new communication technology.

call center managers

5 Problems Plaguing Modern Call Center Managers

by Ryan Alleman     Monday, April 30th, 2018.

The call center is one of the toughest environments in customer service, and perhaps the most pivotal when it comes to the customer experience. In this post, we discuss the five leading problems call center managers will want to address, along with some possible solutions.

Paging all Auto Dealers Tips for Selecting a Hosted VoIP Provider

Paging all Auto Dealers: Tips for Selecting a Hosted VoIP Provider

by Hillary Gamblin     Friday, April 27th, 2018.

We get it: you need a functioning overhead paging system to break through the noise and space of your dealership. If paging is part of your dealership culture and communication strategy, you must evaluate overhead paging integrations, costs, and features when selecting a Hosted VoIP provider.

5 Ways Hosted VoIP Can Increase Workplace Productivity

5 Ways Hosted VoIP Increases Workplace Productivity

by Jive Guest Author     Thursday, April 26th, 2018.

Businesses making the switch to Hosted VoIP are seeing a significant spike in team productivity. Learn five ways that Hosted VoIP can improve the productivity in your office.

Making Receptionist and Customer Lives Better with Technology

Making Receptionist’s Lives Better with Technology

by Hillary Gamblin     Friday, April 20th, 2018.

Do your secretaries, assistants, receptionists, have the technology they need? Consider Hosted VoIP’s feature-rich and affordable technology. Many of these Hosted VoIP features can vastly improve the productivity and work lives of your receptionists, secretaries, and assistants.

Hosted VoIP Levels the Playing Field for SMBs

4 Ways Hosted VoIP Levels the Playing Field for SMBs

by Jive Guest Author     Thursday, April 19th, 2018.

Hosted VoIP solutions are designed to boost communication capabilities and increase operational efficiencies. Learn how Hosted VoIP can help to level the playing field between small businesses and blue-chip corporations.

Top 5 Questions About Hosted VoIP Answered

by Jive Guest Author     Thursday, April 12th, 2018.

What’s the difference between VoIP and Hosted VoIP? Good question. A lot of companies are switching to VoIP, but there are still a lot of questions out there about this technology. Get answers for your hosted VoIP questions today.

SEO Basics for Small Businesses

by Hillary Gamblin     Wednesday, April 11th, 2018.

Small businesses can benefit from a solid search engine optimization (SEO) strategy, but it can quickly become complex and technical. Don’t let that keep you from learning more about it! Begin with the SEO basics: keywords, content, and code.

Social Media Customer Support is the New Marketing

Social Media Customer Support is the New Marketing

by Hillary Gamblin     Monday, April 9th, 2018.

While customers increasingly reach out on social media for customer support, 89% of social messages go ignored by brands. Are you one of those brands? Learn why social media support is the new marketing, and learn how your business can proactively address this shift in customer support.

Jive and LogMeIn Join Forces on UCC

Jive and LogMeIn Join Forces on UCC —What It Means for Our Customers

by John Pope     Tuesday, April 3rd, 2018.

Jive and LogMeIn formally joined forces. The deal brings together Jive’s cutting-edge United Communications (UC) offering and LogMeIN’s market leading collaboration portfolio, which includes the likes of GoToMeeting, GoToWebinar, and join.me. So what does this mean for Jive and our customers?

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