Yesteryear’s traditional customer service call center is rapidly changing and evolving into simply “call centers.” Call centers don’t simply rely on customers calling in anymore. Today’s viral world must incorporate a variety of social media outlets to help provide additional customer service and query outlets to consumers.
Customer service contact centers continue to increase in demand, but are simply being cut by tight business budgets in tough economic times. Many companies are finding themselves turning to business VoIP systems as a way to effectively manage call centers and utilize advanced call-monitoring solutions.
With the economy down, many businesses are facing the harsh reality: cut back or be cut back. With enterprises facing financial woes and possibly extinction, many companies have to re-evaluate their current needs, budgets and telecommunications programs.
The Voice over Internet Protocol (VoIP) industry is predicted to be the most profitable industry over the next decade. Drawing from trending magazines, pollsters and markets analysts, VoIP shows future consumer demand and advanced revenue growth. VoIP business services are largely in demand based on low-price, high-quality service. In fact, due to current Internet technology […]
The history of the business phone is ever-changing and evolving. A brief glimpse into the history of business phone evolution includes:
The digital voice field is expected to be the fastest growing industry in the U.S. over the next several years. In fact, Voice over Internet Protocol (VoIP) is listed among the top ten most dynamic industries, accompanying wind power, e-commerce and online auctions, environmental consulting, biotechnology, video games, solar power, third-party administrators and insurance claims […]
Residential Voice over Internet Protocol (VoIP) services has been gaining in popularity over the last decade. However, this year shows that VoIP business services are anticipated to generate projected venues upwards of $76.1 billion by 2015.
As companies delve into a new, exciting year, full of promises and technological development, many sectors are looking at making the switch to Voice over Internet Protocol (VoIP) technology. Each company has their own business model and plan for this year. Some companies will focus on streamlining budgets, others will be hiring new talents to […]
Expert research anticipates that Voice over Internet Protocol is not simply a popular trend, but one that is destine to revolutionize the traditional telephony industry. This year, experts agree that VoIP systems will begin to represent a more unified communication system, one that can easily be integrated into small business phone systems and enterprise corporations […]
Voice over Internet Protocol (VoIP) is a modern technology that essentially converts voice communications into a digital packet of data that is then virtually transmitted over the Internet and then disassembled in order once it reaches its intended destination. Jive, an innovative leader in the VoIP industry, works with small business phone systems to help […]