The Jive Blog

call center automation

Call Center Automation: 3 Ways AI Will Help (Not Replace) You

by Ryan Alleman     Tuesday, October 17th, 2017.

Call center automation is opening the door to better interactions between businesses and customers. But there’s a fear that as automation becomes more widespread and intelligent, it may take over completely. Not in a Skynet-y, iRobot way—more like a “replacing human workers” kind of way. Learn how call center automation actually doesn’t put anyone out of a job, but instead helps agents improve their performance and interactions with customers.

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#Trending Cloud in the Workplace

#Trending: The Cloud in the Workplace

by Hillary Gamblin     Friday, October 13th, 2017.

If you’re using landlines to make your calls at work and home, you’re behind the times. Upgrade to a business phone system in the cloud.

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how to handle negative online reviews

How to Handle Negative Online Reviews: 7 Jive Secrets

by Ryan Alleman     Wednesday, October 11th, 2017.

Every company has negative reviews. What matters is how they respond to those negative reviews. Here are 7 tried-and-true secrets from Jive’s specialists on how to handle negative online reviews.

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Packing Light for Business Travel

Packing Light for Business Travel

by Hillary Gamblin     Tuesday, October 10th, 2017.

The cardinal sin of business travel is checking a bag; traveling professionals rely solely on their carry-on. Learn how you can travel light by accomplishing the carry-on challenge for your next business trip!

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What Small Business Owners Need to Consistency Produce Results

What Small Business Owners Need to Produce Results

by Jive Guest Author     Monday, October 9th, 2017.

How productive is your work day? Forget tricks and tips. Increasing your work productivity is all about learning the fundamentals of project management

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hot desking

Hot Desk to Success: 4 Essentials to Make Your Hot-Desking Office Work

by Ryan Alleman     Wednesday, October 4th, 2017.

What’s hot desking? Hot desking—it’s not as salacious as it sounds. It’s a workplace practice that revolves around space-sharing. Employees either don’t have an assigned, permanent desk, or they share a deskspace with other employees on revolving shifts. Think of it like this: You walk into your office. You’re early today, so most of the

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17 Apps To Make Your Work Life Easier

17 Business Apps To Make Your Work Life Easier

by Hillary Gamblin     Monday, October 2nd, 2017.

There are so many business apps out there to make your work life easier. Here are 17 tried-and-true, business apps recommended by working professionals.

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payment tools

10 Payment Tools for Small Businesses, Freelancers and Startups

by Jive Guest Author     Friday, September 29th, 2017.

As you strive to build brand loyalty and commitment, it’s imperative to provide payment methods that are easy to use and secure, for both your customers and your business. Consider the following online payment options when deciding upon a comfortable and convenient payment system for your business

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Specifying 1 800 Number Blog

Strategies for Picking a Toll-Free Number

by Hillary Gamblin     Thursday, September 28th, 2017.

If you are picking a toll-free number, there are certain strategies you should consider. Learn how to get a memorable toll-free number for your business.

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How to Communicate in the Workplace: Do I Email, Chat, Video, or Phone this information?

Do I Email, Chat, Video, or Phone this information?

by Hillary Gamblin     Wednesday, September 27th, 2017.

Every day at work, I ask myself: should I email, instant message, phone, video, or text this information? Here are some answers to help work communication.

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