Call center automation is opening the door to better interactions between businesses and customers. But there’s a fear that as automation becomes more widespread and intelligent, it may take over completely. Not in a Skynet-y, iRobot way—more like a “replacing human workers” kind of way. Learn how call center automation actually doesn’t put anyone out of a job, but instead helps agents improve their performance and interactions with customers.[...] Continue Reading.
If you’re using landlines to make your calls at work and home, you’re behind the times. Upgrade to a business phone system in the cloud.[...] Continue Reading.
Every company has negative reviews. What matters is how they respond to those negative reviews. Here are 7 tried-and-true secrets from Jive’s specialists on how to handle negative online reviews.[...] Continue Reading.
The cardinal sin of business travel is checking a bag; traveling professionals rely solely on their carry-on. Learn how you can travel light by accomplishing the carry-on challenge for your next business trip![...] Continue Reading.
How productive is your work day? Forget tricks and tips. Increasing your work productivity is all about learning the fundamentals of project management[...] Continue Reading.
What’s hot desking? Hot desking—it’s not as salacious as it sounds. It’s a workplace practice that revolves around space-sharing. Employees either don’t have an assigned, permanent desk, or they share a deskspace with other employees on revolving shifts. Think of it like this: You walk into your office. You’re early today, so most of the[...] Continue Reading.
There are so many business apps out there to make your work life easier. Here are 17 tried-and-true, business apps recommended by working professionals.[...] Continue Reading.
As you strive to build brand loyalty and commitment, it’s imperative to provide payment methods that are easy to use and secure, for both your customers and your business. Consider the following online payment options when deciding upon a comfortable and convenient payment system for your business[...] Continue Reading.
If you are picking a toll-free number, there are certain strategies you should consider. Learn how to get a memorable toll-free number for your business.[...] Continue Reading.
Every day at work, I ask myself: should I email, instant message, phone, video, or text this information? Here are some answers to help work communication.[...] Continue Reading.