The Jive Blog

SaaS, BYOD, and Hosted VoIP: Communications Technology in 2018

Top 5 Benefits Of Switching To A Cloud-Based Phone System For Your Small Business

by Jive Guest Author     Tuesday, August 15th, 2017.

If you are a small enterprise that’s looking to migrate to cloud-based telephony, here are five ways hosted PBX and VoIP systems can help your business:

Communication in the workplace

5 Tips for Effective Communication in the Workplace

by Jive Guest Author     Monday, August 14th, 2017.

Keep your employees in the look with these 5 tips for effective communication in the workplace: develop a strategy, create a process, multiply the message, explain why, and create a feedback process.

call center attrition

Call Center Attrition: 5 Top Reasons Employees Flee from Call Centers

by Ryan Alleman     Monday, August 14th, 2017.

Call center attrition is a real problem, but many call centers treat it like a necessary evil. They acknowledge that customer service is a difficult field, and that employees tend to come and go. That’s why it’s important to understand what factors are driving your employee churn and how to deal with them.

pay per click tips

5 PPC Tips Every Small Business Owner Needs to Know

by Jive Guest Author     Saturday, August 12th, 2017.

For small business owners, PPC advertising is incredibly tempting, almost irresistible. It’s easy to set up a Google AdWords account, pick out some keywords, set a budget, and bingo — you’re in the PPC business. However, businesses that gravitate to PPC fail to appreciate how carefully and thoughtfully campaigns must be executed. So how do you beat the odds and succeed with PPC? Here are five tips that will give you a big edge over competitors — even big ones with 10 times your budget.

virtual strategies

Visibility Strategies: How to Make Sure You’re the First Business Your Customers Think About

by Jive Guest Author     Thursday, August 10th, 2017.

Your most critical consideration should always be your customers’ needs. By regularly letting them know you’re still in business (by sending emails, for example, or writing content about an upcoming event relevant to them), you’ll likely be their first port of call when they’re ready to buy. In this post, we’ll look at a few ways to keep showing up right when the customer needs your services. Together, these strategies will get you off to a solid start at staying visible.

smb customer service

How to Win and Keep Customers: 4 SMB Customer Service Tips

by Ryan Alleman     Wednesday, August 9th, 2017.

For your business—for any SMB—customer service is the key to winning and retaining customers. At Jive, we’ve carved out a reputation for stellar customer service. That’s why we’ve put together these tips to help you improve your customer service.

Reliable Over-the-Top Communications Requires A Robust Cloud Architecture

Reliable Over-the-Top Communications Require a Robust Cloud Architecture

by Jive Guest Author     Tuesday, August 8th, 2017.

Many businesses are now weighing the pros and cons of moving their communications solutions to the cloud. But it’s important to recognize that all unified communications as a service (UCaaS) offerings are not created equal.

call center problems

The 4 Most Common Call Center Problems (and How to Fix Them)

by Ryan Alleman     Monday, August 7th, 2017.

You can trace most call center problems to the position call centers hold in the customer service world: they’re the front lines, the trenches. As a call center manager, you face challenges from every side—your employees, the customers who call in, call centers’ flat career structure, and even your technology. We’ll address the four most common problems faced by call centers, and offer some fixes for them.

4 Technologies Your SMB Can't Live Without

4 Technologies Your SMB Can’t Live Without

by Hillary Gamblin     Friday, August 4th, 2017.

Your SMB is stranded on a desert island. What four technologies does your SMB need in order to survive? Jive Voice, Marketo, Adobe Sign, and Freshbooks

How to Measure Your Personal Brand Equity

How to Measure Your Personal Brand Equity

by Jive Guest Author     Thursday, August 3rd, 2017.

What is the definition of brand equity and how does it relate to your personal brand? Learn how to measure your personal brand equity through examples.

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