For your business—for any SMB—customer service is the key to winning and retaining customers. At Jive, we’ve carved out a reputation for stellar customer service. That’s why we’ve put together these tips to help you improve your customer service.
Many businesses are now weighing the pros and cons of moving their communications solutions to the cloud. But it’s important to recognize that all unified communications as a service (UCaaS) offerings are not created equal.
You can trace most call center problems to the position call centers hold in the customer service world: they’re the front lines, the trenches. As a call center manager, you face challenges from every side—your employees, the customers who call in, call centers’ flat career structure, and even your technology. We’ll address the four most common problems faced by call centers, and offer some fixes for them.
Your SMB is stranded on a desert island. What four technologies does your SMB need in order to survive? Jive Voice, Marketo, Adobe Sign, and Freshbooks
What is the definition of brand equity and how does it relate to your personal brand? Learn how to measure your personal brand equity through examples.
The Mitel acquisition of ShoreTel made waves in the telecom industry last week. This news is especially exciting for us because of what it means for businesses like yours, and for Unified Communications as a Service (UCaaS) companies like Jive.
it is disheartening to see the deterioration of basic etiquette and professionalism in the workplace. Some say it is just “this generation.” Office etiquette and professionalism is important because it lays the foundation for productivity, efficiency and cohesiveness.
Explore a list of some of my favorite apps, websites, and tools that I use to build my personal brand and managing market efforts in general.
Once you have an understanding of who you are, how you add value and maybe even how the world sees you, it’s time to put it all into perspective.
When you’re starting a small business, problems and solutions constantly occupy your mind. We’ve collected the top concerns for small businesses, and we offer a few solutions help combat them.