The Jive Blog

21 Work Gift Ideas for the Holidays Jive Blog

21 Company Gift Ideas for the Holidays

by Hillary Gamblin     Monday, November 6th, 2017.

Stressed about holiday gifts for employees, co-workers, team members, and managers? Here’s a list of 21 company gifts ideas for the upcoming holiday season.

How to Maximize Holiday Revenue: 4 Festive Tips

by Ryan Alleman     Thursday, November 2nd, 2017.

It’s that time of year again—temperatures drop, the decorations go up at the mall, and you’re figuring out how to maximize holiday revenue. So let’s talk turkey. Here are four simple tips to maximize your holiday revenue.

Spooky Digital Marketing Jive Blog

5 Spooky Tricks Marketers Use to Mine Your Personal Data

by Hillary Gamblin     Tuesday, October 31st, 2017.

Want a good Halloween scare? Let’s discuss today’s digital marketing techniques. Here’s a list of some of the creepy things Google, Facebook, and marketing departments do to get to know you—their target audience.

Time Management Tips

Time Management Tips: 14 Ways to Seize Your Fate by the Throat

by Ryan Alleman     Friday, October 27th, 2017.

Take control of your schedule with these 14 time management tips. Learn how to deliberately fill your time and avoid distractions that hijack your attention.

Jive Supervisor Desktop Star Trek Blog Post Image

With Real-Time Data, Boldly Go Where No Call Center Has Gone Before

by Hillary Gamblin     Thursday, October 26th, 2017.

Now you can swivel in your office chair and channel your inner Captain Kirk with the supervisor dashboard feature for Jive Contact Center. Jive’s supervisor dashboard feature helps contact center supervisors more effectively manage their team of agents and call queues by allowing them to view their agents’ activity in real time.

5 Ways to Gain and Retain Customers

The Power of Customer Support

by Jive Guest Author     Monday, October 23rd, 2017.

Many marketing strategies can be expensive and do not utilize a company’s best marketing and advertising tools—customers. Frost and Sullivan and others have applauded Jive Communications, Inc.’s successful strategy to promote overall company growth by strengthening their customer support. Jive’s support team has maintained a customer retention rate of 98 percent, and this whitepaper will help your support team learn and implement the principles driving Jive’s successful customer support and overall growth.

cloud migration

Move Your Mission-Critical Communications to the Cloud?

by Jive Guest Author     Thursday, October 19th, 2017.

Cloud migration is no trivial matter. Developing a cloud strategy ranks among the top three challenges faced by 24 percent of IT decision makers worldwide. Businesses must partner with a cloud communications provider that meets stringent business requirements. In this guest post, Frost & Sullivan tell you what to look for.

call center automation

Call Center Automation: 3 Ways AI Will Help (Not Replace) You

by Ryan Alleman     Tuesday, October 17th, 2017.

Call center automation is opening the door to better interactions between businesses and customers. But there’s a fear that as automation becomes more widespread and intelligent, it may take over completely. Not in a Skynet-y, iRobot way—more like a “replacing human workers” kind of way. Learn how call center automation actually doesn’t put anyone out of a job, but instead helps agents improve their performance and interactions with customers.

#Trending Cloud in the Workplace

#Trending: The Cloud in the Workplace

by Hillary Gamblin     Friday, October 13th, 2017.

If you’re using landlines to make your calls at work and home, you’re behind the times. Upgrade to a business phone system in the cloud.

how to handle negative online reviews

How to Handle Negative Online Reviews: 7 Jive Secrets

by Ryan Alleman     Wednesday, October 11th, 2017.

Every company has negative reviews. What matters is how they respond to those negative reviews. Here are 7 tried-and-true secrets from Jive’s specialists on how to handle negative online reviews.

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