Want a good Halloween scare? Let’s discuss today’s digital marketing techniques. Here’s a list of some of the creepy things Google, Facebook, and marketing departments do to get to know you—their target audience.
Take control of your schedule with these 14 time management tips. Learn how to deliberately fill your time and avoid distractions that hijack your attention.
Now you can swivel in your office chair and channel your inner Captain Kirk with the supervisor dashboard feature for Jive Contact Center. Jive’s supervisor dashboard feature helps contact center supervisors more effectively manage their team of agents and call queues by allowing them to view their agents’ activity in real time.
Many marketing strategies can be expensive and do not utilize a company’s best marketing and advertising tools—customers. Frost and Sullivan and others have applauded Jive Communications, Inc.’s successful strategy to promote overall company growth by strengthening their customer support. Jive’s support team has maintained a customer retention rate of 98 percent, and this whitepaper will help your support team learn and implement the principles driving Jive’s successful customer support and overall growth.
Cloud migration is no trivial matter. Developing a cloud strategy ranks among the top three challenges faced by 24 percent of IT decision makers worldwide. Businesses must partner with a cloud communications provider that meets stringent business requirements. In this guest post, Frost & Sullivan tell you what to look for.
Call center automation is opening the door to better interactions between businesses and customers. But there’s a fear that as automation becomes more widespread and intelligent, it may take over completely. Not in a Skynet-y, iRobot way—more like a “replacing human workers” kind of way. Learn how call center automation actually doesn’t put anyone out of a job, but instead helps agents improve their performance and interactions with customers.
If you’re using landlines to make your calls at work and home, you’re behind the times. Upgrade to a business phone system in the cloud.
Every company has negative reviews. What matters is how they respond to those negative reviews. Here are 7 tried-and-true secrets from Jive’s specialists on how to handle negative online reviews.
The cardinal sin of business travel is checking a bag; traveling professionals rely solely on their carry-on. Learn how you can travel light by accomplishing the carry-on challenge for your next business trip!
How productive is your work day? Forget tricks and tips. Increasing your work productivity is all about learning the fundamentals of project management