Advanced Call Analytics Package Now Available


by Matt Peterson on Tuesday, September 1st, 2009.

Jive Announces Advanced Call Analytics as the Latest Feature Upgrade.

OREM, Utah – September 01, 2009 — Jive Communications (www.jive.com), an enterprise-quality telephone systems and services provider, annouced the release of Call Analytics in PBX Manager. This software release further solidifies Jive’s technological lead in the Hosted PBX business communications industry.

Jive Communications (Jive), which uses a Voice over Internet Protocol (VoIP) system to provide business customers with advanced PBX features via the cloud, is confident that Call Analytics can help clients make better decisions regarding sales and support staffing, marketing budget allocation, and other operational functions.

“Call Analytics is a similar concept to web analytics,” said Matthew Peterson, V.P. of Business Development for Jive. “A company using Jive’s platform can now truly analyze their phone traffic, and utilize the information to improve their processes and margins. Call Analytics go way beyond normal call logs in helping managers understand and growth their businesses.”

Call Analytics allows users to show call traffic, minute volume, averages, and trends by telephone number (DID), extension, day, or in aggregate. It also shows call traffic based on geographic location, and allows users to drill down into the data for more specific reports, graphs, and maps.

To view a demo of the Call Analytics package, please visit http://www.jive.com/demo/reports.