The value of the Cloud is especially relevant for the contact center industry. Between the pressure of handling clients, maintaining efficient operations 24/7, and ensuring cost-efficiency, there are a lot of issues that contact centers could potentially face. Thankfully, most can be addressed through cloud technology. Take a look at some that you can easily address below.
Are your car salespeople tired of handing out their personal cell phone number? Improve sales professionalism and mobility with a cloud-based phone system.
What does Quality of Service (QoS) have to do with Hosted VoIP? Find out why QoS is an important indicators of successful VoIP deployment.
Poor communication between management and field staff costs businesses money. To improve internal communication within your business, implement these tips
We lose over $7 billion to scams targeting small businesses every year. So how do you beat the scammers? You familiarize yourself with the common scams. Though scammers have become creative over time, once you know what to look for, you’ll spot a scam pretty quickly. Here are some of the basic scams to watch for.
Technology in 2018 is teeming with a wealth of acronyms: SaaS, BYOD, and Hosted VoIP. The following explains what each of these acronyms means, as well as how you can leverage them to bolster business growth.
It’s the age of do it yourself (DIY). Why hire a professional to do something when you can watch a YouTube video and do it yourself? This may be true for fixing the kitchen sink, but some projects are too complex for your IT team—especially deploying new technology. When it comes to filling deployment skill gaps within your IT team, often the best solution is professional services.
Employees value their ability to productively work away from their desks. Here are three ways unified communications can boost mobility for your employees.
In the era of Big Data and data-driven decisions, phone metrics can act as an invaluable measure of customer service. Here are the key measures that will improve decision-making, along with seven simple steps on how to make data-driven decisions.
Which call management feature is best for your small business? Well let’s look at the similarities, differences, benefits, and disadvantages of call queues vs ring groups.