The Jive Blog

contact center challenges

3 Contact Center Challenges You Can Win With Technology

by Jive Guest Author     Wednesday, September 19th, 2018.

The value of the Cloud is especially relevant for the contact center industry. Between the pressure of handling clients, maintaining efficient operations 24/7, and ensuring cost-efficiency, there are a lot of issues that contact centers could potentially face. Thankfully, most can be addressed through cloud technology. Take a look at some that you can easily address below.

Increase Car Sales with the Right Phone System

Increase Car Sales with the Right Phone System

by Hillary Gamblin     Friday, September 14th, 2018.

Are your car salespeople tired of handing out their personal cell phone number? Improve sales professionalism and mobility with a cloud-based phone system.

What Does QoS Have to Do with Hosted VoIP?

What Does QoS Have to Do with Hosted VoIP?

by Jive Guest Author     Wednesday, September 12th, 2018.

What does Quality of Service (QoS) have to do with Hosted VoIP? Find out why QoS is an important indicators of successful VoIP deployment.

How to Improve Communication with Field Staff

How to Improve Communications with Field Staff

by Jive Guest Author     Monday, September 10th, 2018.

Poor communication between management and field staff costs businesses money. To improve internal communication within your business, implement these tips

scams targeting small businesses

How to Avoid the Top 6 Scams Targeting Small Businesses

by Ryan Alleman     Friday, September 7th, 2018.

We lose over $7 billion to scams targeting small businesses every year. So how do you beat the scammers? You familiarize yourself with the common scams. Though scammers have become creative over time, once you know what to look for, you’ll spot a scam pretty quickly. Here are some of the basic scams to watch for.

SaaS, BYOD, and Hosted VoIP: Communications Technology in 2018

SaaS, BYOD, and Hosted VoIP: Communications Technology in 2018

by Jive Guest Author     Wednesday, September 5th, 2018.

Technology in 2018 is teeming with a wealth of acronyms: SaaS, BYOD, and Hosted VoIP. The following explains what each of these acronyms means, as well as how you can leverage them to bolster business growth.

deployment skills gap

Professionally Fill Your IT Department Deployment Skills Gap

by Hillary Gamblin     Friday, August 31st, 2018.

It’s the age of do it yourself (DIY). Why hire a professional to do something when you can watch a YouTube video and do it yourself? This may be true for fixing the kitchen sink, but some projects are too complex for your IT team—especially deploying new technology. When it comes to filling deployment skill gaps within your IT team, often the best solution is professional services.

3 Ways Unified Communication Boosts Workforce Mobility

3 Ways Unified Communication Boosts Mobility

by Jive Guest Author     Wednesday, August 29th, 2018.

Employees value their ability to productively work away from their desks. Here are three ways unified communications can boost mobility for your employees.

phone metrics

How to Use Phone Metrics to Make Better Business Decisions

by Ryan Alleman     Monday, August 27th, 2018.

In the era of Big Data and data-driven decisions, phone metrics can act as an invaluable measure of customer service. Here are the key measures that will improve decision-making, along with seven simple steps on how to make data-driven decisions.

Hosted VoIP Call Queues vs Ring Groups

Hosted VoIP: Call Queues vs Ring Groups

by Hillary Gamblin     Friday, August 24th, 2018.

Which call management feature is best for your small business? Well let’s look at the similarities, differences, benefits, and disadvantages of call queues vs ring groups.

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