Effective Customer Service Tool

How to Use Your Phone System as an Effective Customer Service Tool

by William Glade     Monday, April 3rd, 2017.

How can you use your business phone system to improve the customer’s experience when they interact with your customer service team? There are several factors you should consider and steps you can take to optimize your phone system so that it works for you as a powerful customer service tool. Here are the top factors […]

How to improve customer experience using call analytics header

How to Improve Customer Experience Using Call Analytics

by William Glade     Monday, March 27th, 2017.

Whether you are a large corporation or a small business, your customer experience is something that is important to your bottom line and reputation. How do you monitor and improve this effectively? What is the best way to learn where your customer experience falls short? By using Jive’s call analytics, you’ll know specific areas where […]